Dairy Queen — Restaurant in Cedar Park

HORRIBLE EXPERIENCE. Even though there were no other cars in the drive-thru & only 1 or 2 possible "inside costumers", we had to pull to the front & wait for our food. 1 large steak finger basket, 1 medium chicken finger basket, & 1 large blizzard. My husband had literally just had surgery & hadn't had anything to eat in almost 24 hrs, which was why we opted for "fast food". This wasn't the main issue & wouldn't have been a big deal except for the fact the individual who brought out the food, NOT the blizzard, was extremely rude & snooty. We told him we had also ordered a blizzard. He said he'd "go get it from the freezer". Huh? When he returned we couldn't believe the size! My husband questioned whether or not he had brought the correct size as it was EXTREMELY SMALL. It cost almost $7 & appeared to be around 12 oz. He said it that was all he was getting for $7, he didn't want it. The employee stated he needed the receipt & the credit card to process the return. In other words, we'd be stuck there even longer & who knows how much longer...so we left. But before we pulled away we asked for the manager & he said "I'm the highest person here/ manager on duty". Do what?!?!? He then said we could contact the owner if we had any issues with the pricing because the owner was the one who decided how much each item on the menu costs. Why wouldn't "you" do the simplest & right thing to do at the time in order to satisfy your costumer, like offer to remake the blizzard & this time put it in the CORRECT cup? Offer an additional small bluzzard? Coupon towards a future visit? Comp the meal? The list goes on....We are quite certain the wrong size was made/brought out. (We verified the size of the cup/how many oz's it held, after we got home.) To top things off, the food was TERRIBLE! The steak fingers were soggy/"limp", the fries were also disgusting & portions were small. We paid over $30 for bad service, gross food, & terribly small portions. We had take out food from this exact same location about 2 weeks ago & the difference in the food AND the service was like night & day. Not only that but we received more food, (2 large steak finger baskets (with a lot of fries) & TWO large beverages for less than $30. Explain that to me...In case you haven't figured it out, no, I would not recommend this "fast food restaurant", based on this...

Listen. I don’t normally cruise into Dairy Queen like a rogue snack bandit at 9:30 p.m., but fate (and an early dinner) had other plans. I was starving. I’m talking “might fight a raccoon for a granola bar” levels of hunger. But instead of going feral, I pulled into DQ, because I’m a civilized adult with taste.

Now, let me tell you about the girl working the drive-thru—an absolute gem. Friendly, upbeat, and the kind of person who makes you believe in customer service again. She invited me to fill out a survey for free ice cream, and I almost wept. A true prophet of dairy.

Then came The Banana Split.

I don’t know what celestial farmer plucked that banana, but it was so fresh I half-expected it to still be humming photosynthesis. It was perfectly ripe—none of that sad, mushy nonsense or premature green bitterness. This was The Chosen Banana.

And the ice cream? Smooth. Creamy. Like it had just been churned by angels who graduated top of their class at Dessert University. The chocolate sauce hit like a sweet right hook to my tastebuds. Strawberries? More like straw-very-delicious. Pineapple topping? WHO KNEW TROPICAL FRUIT COULD GO THIS HARD?

By the time I hit the whipped cream, I was having what can only be described as an out-of-body dessert experience. I sat in my car staring into the void of the Texas night sky, pondering my life choices and wondering why I had been denying myself this masterpiece all along.

5/5. Would drive through again like a midnight sugar goblin. Dairy Queen, you’ve outdone yourself. God bless...

We were in town for an event and went to this DQ because of I really like the DQ Jalito Burger (from other DQs). This DQ was awful. The staff didn't seem to know what they were doing, which made ordering a nightmare. I don't know if was a lack of training or just bad attitudes in the kitchen, but our food was not very good: fries were too salty, burger patty & toppings tasted like they had been under a heat lamp for hours (including lettuce and tomatoes), and sandwiches were over sauced. The front staff was friendly, but when I told them of the food quality all they said was: "I'll tell a manager". [2/5/19 Update] The store owner reached out to me and after talking with him I was relieved to hear that the reason for the poor service and food was a result of training going on for new staff that will be opening a store in Hutto. I was told that my favorite DQ close to my home was his store also, and that his goal is for the highest quality and service in all stores. Because of this I am revising my rating and and thanking the owner for caring enough to reach out and not just explain the issue, but to also seek my feedback in order to...