Panera Bread — Restaurant in Cedar Park

I try really hard, not to leave bad reviews at restaurants. I understand that everyone isn't going to have a good day, With that being said, this Panera location has been my go to for years. Sometimes the service is great, other times it's just good enough and that's okay for me, b/c its Panera. I've even had my delivery orders be incorrect and not complain about the service b/c they appeared to be truly apologetic and corrected any issues. Fast forward to the last 2 weeks. Last week I go to Panera and place an order at the drive thru. A toasted plain bagel, chai and chocolate chunk cookie. The bagel is burned, the cookie is wrong so we go back through the drive thru to get the order corrected. We say the cookie is incorrect, the young man taking the order says I tried to tell you we don't have that cookie (he did not) then we say and the bagel is burned. He said it's toasted. No, it's burned. (I get toasted bagels all the time since I was a kid, I'm from NYC, and I have eyes I know what a burned bagel looks like. He sounded irritated and said ok go to the window. We decided not to risk something happening to our food so we just left. Today, we go in and the girl behind the counter says we only have plain and asiago bagels when I tell her I want the bakers dozen. I say thats okay bc I only really want plain anyway. I order 10 plain bagels (she asked me to confirm 10, like I was unsure and I said yes) 3 asiago bagels an orange scone and a cinn roll. I get home (20 min away) and there are only 3 asiago bagels in my bag. I called and said 10 bagels are missing out of my bag, from an order I just placed and there is probably a bag of 10 plain bagels on a counter or something. The woman who took my order says she only charged me for 3 asiago bagels. Now, I know the conversation we had, and I know what I ordered and this is incorrect. I checked my receipt and yes she only charged me for 3 asiago bagels. The manager says sorry and have a good day. This is why I am frustrated and this will be my last visit at this location. Never did the manager say, would you like me to put 10 bagels to the side and you can come pick them up and I will correct your order and charge you accordingly? Never did the man at the drive thru say I apologize you received something other than what you ordered and your bagel is burned, let me correct that for you. Customer service matters. I wasn't looking for anything free, I wanted what I ordered. I wanted someone to correct their mistakes. So I don't recommend you go to this location, take a few extra min and go...

Yikes! It was a ridiculous experience and what makes it worse, is that the biggest errors were made by the assistant manager. I walk in around 4:45pm,not a peak hour time, few people in the shop. Nobody is at the counter. A mom daughter duo were at a kiosk. I wasn't sure what they were doing, so I waited to be greeted. And I waited. And I waited. So finally I ask the people if you're supposed to order at the kiosk and they said you can or you can order at the counter, so I stayed confused for a few minutes, didn't wanna deal with the kiosk and opted to wait. The gal finally came to tend to me and it turned out to be the assistant manager. I placed my order and at the last minute I decided to change my sandwich order so I said if you don't mind I'd rather have you" X" sandwich and she said no problem I can let them know and then she just left. so I go sit down, I don't have a card that says which table I'm at, I don't have a buzzer that says which table I'm at, there are so few people I guess they will figure it out. They dont. I finally ask someone how I'm supposed to get my food. "Did you not get a buzzer?" the kid asks. Um. No. What did you order. And then ensues several failed attempts to get me my food. The kicker is, my food finally comes (by now. I'm hungry) brought to me by the assistant manager (no apology for the confusion)and the bread is wrong so I ask for a switch in the bread, at which time she picks up my whole plate again and whisks it back into the kitchen, and there's another 5 minutes of confusion over what my food order is. The sandwich that I ordered was a turkey avocado BLT, and I took a bite of it and a big, gross, chunk of turkey breast fell out. I almost took a picture of it it, it was so unappetising. It was not neatly sliced but like the part of the turkey breast that ends up at the bottom of the crockpot and has a grey film over it. I just took it off my sandwich and left it on the plate. Icky. This Panera is with in 3 minutes of my work unfortunately because it's not the 1st time an order has been wrong or the service has been wrong. However I strongly suggest that the assistant manager get demoted back to a server and she learns how to appropriately treat her customers because the young guys that were delivering the food were much more professional and much more attentive then the assistant manager was. Hey Panera off of White Stone, ya'll need to get your...

This is the absolute WORST location I have ever been to. My husband and I had an awful experience with this staff and management clearly doesn’t know how to handle customer issues nor do they understand policies and procedures correctly.

My husband went through the drive through and when he got home we realized both of our sandwiches were made incorrectly. The manager Madina actually put me on hold, then resumed the call to let me know that my sandwich comes with mustard (and apparently mustard fingerprints) Ok...well I ordered it without so what does that matter? Anyway, she asked for order information and my credit card number to process a refund and I told her we paid with cash. She told us to go to the store where she would give us our money back and insisted on remaking the food for us and assured it would be right (which it STILL isn’t right). My husband goes where he’s told they don’t do refunds, it’s against policy. So they really made us go back up there knowing they weren’t going to process a refund, to get food that we didn’t even want anymore. Then, actually had the nerve to tell my husband he “wasn’t part of the conversation” when he was mad that he wouldn’t be getting a refund for the lousy, disgusting food we were given. I called back to ask for the original manager I was dealing with and I was told by another manager who “couldn’t say” her name, I want to say she answered the phone as Stephanie (had mid length light brown hair) , and refused to let me speak to her but couldn’t give an answer as to why she wanted my credit card number if no refund would have been processed or why we were told to drive up there in traffic wasting our time.

I will be placing a complaint in every avenue possible against this location and...