Dunkin' — Restaurant in Cedar Rapids

I had a very disappointing and frustrating experience at this location today. I pulled into the drive thru line with only one car in front of me. The car ahead of me ordered and pulled forward. I pulled up and the lady over the headset says "give me just a minute and I'll get your order" I was ok with waiting a minute or 3. But then it took, not exaggerating, 10-12 minutes before anyone answered the intercom to take my order. As a line of cars formed behind me. And with only one car ahead of me this was fairly frustrating As I proceeded to order I got more disappointed because they said they were out of almost everything I actually wanted off the menu. As I asked for a maple bacon sandwich I was rudely told we don't have that right now!. I said ok how about an order of maple snacking bacon I was then rudely told we don't have any snacking bacon right now. My wife wanted some avocado toast with bacon but they didn't have bacon so she just got the avocado toast without. I then ordered a 6$ meal deal as a substitute for my maple sandwich. Which they had available And my wife asked for a pumpkin iced coffee with whip cream and pumpkin spice seasoning on top.

I finally finished ordering and pulled up to pay. The lady at the drive thru was very rude to us and seemed like she didn't want to be there. She was even more short with me when I asked her to scan my phone for my rewards. I finished paying and got my order and pulled out of the parking lot. I got down the road a little ways as my wife pulls her avocado toast out of the box to take a bite and stopped with a discusted look on her face. As she pulls a bunch of hair off the top of her food and puts it in the box and says to me " I am not eating this!" I asked if she wanted me to turn around because at this point I was over the experience we were having. She said no don't worry about it we are already too far away and they were very rude anyway so she didn't want to cause any problems. She goes to give me my bagel sandwich and it wasn't fully cooked. I'm talking warm on the edges and the egg and cheese was still very cold in the middle. Even more disappointed I put the food in the bag and gave up on my ruined breakfast. As my wife had just done moments before me.

Between the drive thru taking forever and our more than 20$ wasted on disappointing food we didn't get to enjoy. and then the rude staff I would say I was less than satisfied with experience at...

This location proudly hires bullies to work for them.

This store had an advertisement up for a discount coffee, and rather than honoring it, the employees outright yelled at and harassed us. The shift manager recommended that we go to another location (Marion) because "they hire nicer people there". The staff members were not reprimanded at all and continued to go to the back and bring MORE staff members out to laugh and ridicule, intentionally trying to humiliate/intimidate and bully. The store manager called the behavior "bullying" herself -- this isn't just my assessment; their own manager acknowledged that the behavior was bullying.

I have never seen such brazen and blatant unprofessional and bullying behavior in public.

To make matters worse, we called corporate and were told someone from the franchise would contact us within 1-2 business days. After nearly a week no one had followed up. When I called and the franchise owner (Chris) happened to be in the store, he initially refused to provide even his first name and was incredibly hostile from the start, demanding my name and refusing to acknowledge if he knew anything about the situation. It was an incredibly unsettling conversation. After describing the events, I encouraged him to review the footage from the store and to interview his own shift manager before making any decisions, but I did also ask if his store had a zero-tolerance policy for bullying.

He refused to answer the question.

I told him I certainly do not expect him to make a decision until he has all the facts and has spoken to his staff, but he was unwilling to answer whether or not they have a zero tolerance policy for bullying and harassment.

He then hung up the call.

I was absolutely baffled.

I don't care about a discount coffee. I do care about being treated with a basic level of human decency and respect. I care about a level of...

Whoever the young lady and gentleman are working tonight 11/22 at 5pm are RUDE!!! YOU forgot my child’s turkey sausage on her wake wrap and because I checked the first one full out and only glanced at the second one to make sure it was cheeseless, you basically accuse of stealing meat. ARE YOU OFF!!! You think I wanted to deal with a hungry irritated toddler. You think I wanted to circle back when I was already well past the light. GROW UP! They when I got to the window took my bag back through the window and proceeded to check it. Both RUDE AND UNSANITARY! You are NEVER supposed to take an order back through the windows unless it’s to dispose of it. Now if my child gets sick because you did something to her food I’m gonna own this location from the lawsuit I’m...