Friendly welcome and order but beverage prep was wrong. I ordered a venti cold brew w/ vanilla and ALMOND milk. I saw her use 1/2 &1/2 so thought it was for someone else, but it was mine. I told her nix on the dairy.. she checked the sticker and said sorry, then emptied the drink in the sink and started over in the same glass w/ no rinse! Same glass?!! When she brought it back I told her the no rinse couldn't work for me..so she finally got it right and in clean glass.. NO MILK is not a preference for me, it's a NO CHOICE for me!! Reaction to the 1/2 & 1/2 would have had very serious reactions for me. I told her I was sorry to have had to slow down her demand.. she was very busy.. I give her credit for her reply of, "no problem, it was my fault". I'm just thankful I didn't order...
Read moreI’m not normally one to complain nor do I normally have an issue with this location, but yesterday I came through the drive-through and I ordered a Venti apple crisp oatmilk crème Frappuccino. When I got to the window and was handed my drink, I could tell it wasn’t cream and could tell it had coffee in it. I said something to the employee at the window and she argued with me that it was cream based based on the sticker that was on the cup. I said all right, so I left it was not cream based it was coffee based.. So I went to a different location today and ordered the same thing and I was happy to say that I got the right thing and I didn’t get argued with. What happened to the customer is always right? Especially when the customer can tell the difference between cream based and...
Read moreWe ordered there and it was all fine but then we got up to pay and get are stuff we paid but then it was a whole 15 mins to 20 but we finally got our drinks and it was all wrong we ordered one venti strawberry refresher with no berry’s and with peach juice and then we ordered a grande strawberry refresher with no berry’s and with peach juice then we ordered a tall strawberry refresher with no berry’s and with cold foam we then ordered a grilled cheese and a bacon sandwich we got the bacon sandwich and the grilled cheese but when are drinks came out it was all wrong all of the drinks were strawberry refreshers with no berry’s and peach juice and they were all in the wrong sizes and there was no cold foam on top and had peach juice and they gave us a matcha instead of our...
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