BIGGBY COFFEE — Restaurant in Cedar Springs

The last few times that I've been here my coffee has been ice cold and it seems like they're so rude and then when they ask for a tip and if you say no they "no tip" All extra rudely it makes you feel obligated to give it to them. I don't think that you should get it tip unless you're providing good service, especially when you're not the one who's making it. The bistro's girls should be getting it. I'm very upset because today again I gave him another chance because I understand sometimes it is a staff thing. The guy gave me attitude when I was ordering and all I got was two black coffees and two special sandwiches that are advertised and he cops an attitude. Then he kept an attitude when I pulled to the window and then he told me to pull around cuz I was waiting for hot coffee which I'm like. Okay awesome! I will love a fresh coffee and then when he gives me my coffees they're ice freaking cold. I am so upset. Big bees has really gone down lately is so sad. I don't know if it's bad management or what but something's got to give cuz it's been multiple times and I'm sure I'm not...

The café is neat and tidy, and the staff is prompt. My concern is that the staff makes substitutions without prior consent and lack of customer service skills. My husband and I came in week before last and I ordered myself a Butter Bear and my young son a Frozen Cocoa with sprinkles as an after school surprise. My husband didn't want anything and didn't order anything, the staff, not needing to know who or why I was purchasing the Frozen Cocoa, assumed it was for my husband, and without our consent or knowledge, substituted it with a Frozen Mocha Mocha with sprinkles. We didn't figure it out until last week when we ordered our coffees, an Iced Butter Bear, Hot Sugar Bear, and Frozen Cocoa with sprinkles for our son, and we were asked, " No, you want the Frozen Mocha Mocha, right?" My husband looked at the staff in shock and asked "Why would you give espresso to a young child?" Definitely make sure you double check your order if you are...

I’ll start by saying that what I wanted wasn’t on the menu but as a former Biggby employee (not the cedar location) I knew they have everything to make it, the Sparta location makes it if asked. And the staff was kind enough to ask management if they could make my drink for me but they were told they can’t.

I went in to try and order a minty green tea with honey and steamed lemonade, similar to the medicine ball from Starbucks as Biggby has all the ingredients to make such a drink. They were told they cannot steam lemonade for me. Which I personally think is outrageous, I understand the drink isn’t in their system, but why can’t it be put in the system as a minty green tea with honey, and just steam the lemonade for me with a extra milk pitcher they have in the back(I know they have extras). If it boils down to loss of profit then Upcharge me… tell me you can make it as a 20oz and charge me for a 24oz so they aren’t losing money...