Maxwell's — Restaurant in Cedarburg

We went to Maxwells on a Sunday afternoon to celebrate my daughter’s birthday. We were 15. As soon as we walked in we could tell staff weren’t happy about the size of our group. We were told by our server both tables had to be in the same check. We were going to leave to avoid confusion. We didn’t. Our lunches took greater than an hour to arrive. One in our group saw wrap sandwiches being served to another table. They weren’t on the menu. She asked our server who said we were given “The festival menu” because of the size of our party. Wraps not on it so she was told she could not have a wrap. I should mention it was a bit before 2:00pm and the restaurant wasn’t busy. Staff were somewhat standing around. We heard our server complaining to coworkers that we were rude since we arrived. We have no idea why she would think or then say that. She was standing just a few feet from us as she was saying these things One of our meals never arrived. Had to ask. Bill arrives and there is a service charge. We weren’t asked if we were paying cash or with a card. I asked to have that removed. We left greater than a 10% tip for poor service, rude comments and the server’s refusal to separate bills, ask her manager if we could have one wrap sandwich and bring all items to our table. We also weren’t informed about the $9 up charge for using a credit card. After all of this our server had the audacity to ask one person in our party about her tip. I don’t know if she counted the cash wrong or what. She was tipped far greater than the service we received, not to mention her talking about us to her peers. To anyone reading the review the food was not the problem. The service was the problem and the unprofessionalism. It was a birthday celebration and very disappointing . My brother gave the server an additional $25. She sure ended up having a great day, after she created some tears for him . Unreal. Do NOT go to this establishment if you have more than a couple of people in your party. They don’t appreciate...

This is the third time I have experienced the same situation. First 2 times with my husband and yesterday with my daughter. I am a firm believer of always giving a second chance. The first two times, my husband and I felt like we were racially profiled. The first two occasions, we were seated in the same place and we had to go get the waitress because we felt like they were ignoring us on purpose. My husband is a very patient man. I remember that I wanted to leave the place. We were nothing but nice kind and very patient with the waitress which it was the same one that took care of us before. He asked me to stay but yesterday was the worse!

I went there with my daughter around 4:15 PM. I asked the server for a table and right away I knew how this experience was going to be because it has happened before. They looked annoyed that I was even there. We were seated right away but we were seated in the back behind the bar. They did the same thing the last time. The area was totally secluded. Everybody was enjoying the game and they were tables available upfront, but they chose to sit us back there. We were sitting there for 30 minutes, and nobody came in to give us not even a glass of water. Both my daughter and I used to bathrooms in separate occasions just to walk around to see what was the holdup but the servers didn't look busy at all. After a while of waiting, a Caucasian family was seated in the same area we were seated. The server came to service them not even 5 mins after they were seated. At that point I understood what was really going on and I decided to leave. I felt extremely offended. I could totally understand if it happened one time but three times? Too bad I can't give Zero stars. I guess if you don’t look a certain way you don’t belong there. Stay away from this place. I sent them a message on Facebook, they saw the message and didn’t reply. Not even a “We apologize for your experience at our...

My family is very patient & incredibly generous tippers at Maxwell’s, and we will now not be visiting here again. Unless you would like to face bad attitudes, a staff that stands around talking together as if they’re being paid to do so, and generally terrible service… I wouldn’t encourage you to either. We spoke to a staff member when we entered the restaurant about sitting on the patio, which she said was great and to go right ahead, only to be greeted by an incredibly rude waitress after waiting 10+ minutes that said we had no permission to sit there (the restaurant was empty other than two outside tables, and we DID in fact get permission). When we decided to just leave and avoid the terrible attitude, she made a deal in front of us to the bartender about how she filled 3 waters and would have to dump them. Such a joke! A waste of our time and an embarrassment to the server that would have been tipped graciously for kindness instead of straight rudeness. You’re better off eating somewhere near by that values their customers and doesn’t make a big deal when there is a miscommunication between servers. We would have apologized for the inconvenience and moved to where the server wanted us to in the restaurant if we were spoken to with respect, but she truly was the worst. Such a shame- used to have...