MAD Greens - Arapahoe & Quebec — Restaurant in Centennial

OK. I don't like leaving reviews for food service because I know it is a hard job and everyone has a bad day once in a while. HOWEVER after reading the reviews, I can see that the bad attitude of staff is not just a product of a bad day. On 9/12/23 at around 3:15pm the brunette female staff member and the blonde/brunette female staff member were very rude. I don't eat out often, so when I do I want to feel valued for my purchase. The brunette staff member was abrupt, asked "oh that's it?" when my sister only got a drink, and threw together my food so fast I couldn't stop her to say if the dressing on my salad was enough or not. I also like to get salt+pepper on my salads as well but she shoved it in the container so quick I had to interrupt her to ask. I fumbled and asked for Mad Spice on accident which is too spicy for my personal taste. She also shoved the salad in the bowl with so much haste some salad spilled out. Isn't the saying make haste, not waste? She wasted food in the process of rushing and wasted the opportunity to create good customer service. I'm not expecting a lot here. I just wanted all the food I payed for (no waste) and to feel welcome when I choose to spend my money somewhere. You don't even have to smile if you dislike your job that much. But you could offer five minutes of undivided attention to not mess up orders or cause stress to...

I hate that I have to give this 1 star. I used to eat here all the time. Now if I ever do in the future, I can no longer order any of their bowls with grains/rice in them. There’s been a few times when the rice was extremely undercooked, so much so it should not have been served. The most recent time was the worst though. It was like eating bird seeds. I was very hungry and was having a very busy day, so I ate the to-go bowl hurriedly for the nutrition at least. I had no time to go back to the restaurant to get a new bowl. I should have thrown it away, because unfortunately the very undercooked rice (which was like eating bird seed) injured my back left bottom tooth. I felt a sharp pain after a bite and the tough undercooked rice damaged my tooth. That area is now sensitive when I eat and I can feel the damage with my tongue. The pain and nuisance of the injury from the extremely undercooked rice from this place means to only order items here with no grains or rice. Which is a shame. Be aware. Please never again serve undercooked rice again, as it can actually injure your customers, like it...

I know the lunch hour gets crazy at any MAD Greens so I'll assume that's why my experience was just ok. I frequent MAD Greens often, but it was a first at this location. I know lunch is busy, So I came later, closer to 1:30 - 2 p.m. and there was only two people in front of me but it took forever to just get to the counter. They were also out of a lot of items, which was the reason why the lady in front of me took so long; she had a new salad remade since her original order has so many missing ingredients. No one behind the counter made any attempt to say hi, or I'll be with you soon, or anything like that. It took over 15 minutes from when I got there to when I left and had only two people in front of me. Usually they are great at getting people through during the mad rush. My salad was just ok, not the same standard that I usually receive. I'll assume it was an off day because most days I'm very happy with my order and the customer service so...