Starbucks — Restaurant in Centerville

If I could give zero stars I would, The girl working morning of 12/26 around 8 am I ordered a sugar cookie latte iced with two pups extra sugar cookie and an extra shot… was made wrong and terrible. She didn’t greet me, waited for a couple minutes before she helped me (was not helping anyone else) and walked to the computer, didn’t say a word to me just assumed I would start ordering, and I was trying to use Apple Pay and she just looked at me dumb, and couldn’t tell me they didn’t have it… and rolled her eyes bc I took to long to get my card out to pay, then when she game me my drink I said “can I please have a straw “ in the meanest voice she said “ WHAT” and I said could I please have a straw as if I was just a inconvenience to her day. If she doesn’t want to be there which it’s obvious she doesn’t this isn’t the first time she’s been like that it’s every time I go in there or anyone I know! I recommend replacing her, reading other reviews I’m not the only one who has encountered her rudeness. I didn’t catch her name, I don’t believe she had a name tag on. But I took one drink of my drink and threw it away, a waste of $7!!! Was to frightened to go back and get a remake she was not people friendly...

The woman waiting on me could not possibly have been ruder. She made my drink wrong (iced instead of hot-from other reviews, this seems to be par for the course for this location) and acted like it was MY fault when I asked her to remake it. I picked it up and asked her if they usually default to iced in the summer months, since this has happened to me before at other locations and I was curious. She positively SNAPS at me that because I CHOSE a specific topping that USUALLY goes on ICED DRINKS, she assumed it was cold. The tone on her was aggressive and incredibly rude and I will never go to this location again if I see her working.

Edit: got to my car and tried my drink. Paid $9 for a drink with 3 shots of espresso, there isn’t a single one in this drink. $9...

This location always makes the drinks correctly which is especially important with their latest Strawberry Matcha Strat Frappuccino. BUT THEY ARE ALWAYS OUT OF PRODUCTS!!!! Today I opted to go to the Kroger Store Starbucks which is right there close to them and ordered the drink and took it home. Tasted it when I got home and it was AWFUL! Very bitter! Matcha powder overload! Won't be going back here and that was $7 down the drain ($5.95 + $2.00 tip). If i had tasted before I left I would have had them remake...