California Fish Grill

Attn: General Manager or Franchise Owner,

I took my family to the Fish Grill in Cerritos and was very disappointed on the level of service of one of the Managers. I believe his name was Frank or Fred! I purchased two clam chowder cups and three kids meals. One of them was a shrimp plate and the other was suppose to be a bread fish and fish & chips. First thing that went wrong was the length of time it took to get the fish meals. The second issue is that they brought two fish & chips when I request one and one breaded. I made the cashier aware and she followed procedures and contacted the Manager. Which I was fine with. He apologized and requested a new plate. This item took over 20 minutes and when my son bit into the fish. He made a funny face. By the way my son is six. I proceed to taste the breaded fish myself and noticed that it tasted bad, like it was spoiled. Since there was three pieces. I continued to taste the other pieces. Too make sure it wasn't spoiled. To my surprise, all three pieces tasted the same. At this point it time I contacted the first available employee and told her what happened. She proceeded to contact the Manager again and he came and explained that the fish was prepared in the morning. Instead of apologizing and agreeing with me. He then proceeded to say that the fish was over cooked and that he would bring a new order. Which I was okay with. Because I understand that sometimes things like this happen. But after waiting more that 30 minutes and no signs of the new order. I was very disgusted with the service. So I decided that I wanted my money back for the plate I never received. Once again the Manager was called out and instead of being apologizing for the horrible service he kind of brushed me on and mumbled an apology and refunded the plate. But not once did he say I am very sorry for all of the inconvenience we might of caused you. Sorry that your son was without a meal. I can guarantee this won't happen again. Needles to say this will be our last time here at this location. I just wanted to make you aware of this problem so that you don't lose anymore customers.

I am a long time customer of the Cypress, Brea and Anaheim Hills location. I was excited when I found out I would have a location near me. Oh was I mistaken!!!!