My very first time here was my first date with my significant other and I had very positive reviews and memories here, but unfortunately this past experience ruined my overall experience with them.

I went this week to go celebrate mothers day since this was the first time my mother went out to eat at a public place since COVID started. We went during lunch to attempt to avoid the long wait times. We got there 5 minutes after they opened but was hit with the 1 hour wait which was reasonable since they are very good on doing social distancing within the dining area. We had no problem waiting as we just went to the mall real quick to do an errand.

When we got back, I noticed most of the people waiting to be seated had a menu in their hand and they were marking things down on it. I grabbed one as well so we can just mark whatever we wanted and just hand it to the server when we sat down so we can get the food order as soon as possible. Everyone was doing the same thing. When we sat down, the server asked if we would want the happy hour pricing or the all you can eat. I distinctly said all you can eat and I said I did the ordering on this paper that was outside and handed him the paper. The food was very good and fresh and no complaints about it at all.

When we were done, the bill came and I put my credit card inside not looking at the price since I assumed it was the 24.99 per person. When I got the bill back to sign I noticed it was for $100 and immediately flagged the server to ask why. He said I gave him the happy hour menu, but I stated to him that when he asked us what we wanted I said All you can eat. He gave an answer stating the paper that I handed to him was for the happy hour. He did not mention anything about a different price or menu or corrected me when I said I wanted the all you can eat option but went along with me giving him that menu. Another server came to try to resolve the problem but said we did the happy hour menu. He noted that he usually tells people to transfer over what they wanted onto the all you can eat since apparently this is a common problem. I told him the server who served us did not give us this option and did not think any less of it even though I told him I wanted the all you can eat option. I told them I do not mind paying the extra cost for the sashimi since that was basically the only thing different that was ordered from the All you can eat menu and the happy hour menu. The server said it would basically cost more and then offered to give us a 2 roll credit the next time I came. I said no it is ok.

I would not come back just for 2 roll credit and I think the situation could have been avoided or handled better. I did not want to cause a scene and just accepted it and paid for the total cost. It is sad to stop coming here after so many years and was excited to come back to support the business.

To the owner: I accept that I could have read or looked better and that is my fault. But if a server asks me "do you want the all you can eat option or happy hour option" and I stated I want the all you can eat option, would it not be pretty clear I want the all you can eat option? Please use this as a training situation for future employees or just not have those menus outside for anyone to take.

This will be cross posted.