Soup Shop — Restaurant in Cerritos

I don’t leave reviews unless it’s needed. First time at this soup shop location since it is closer to my house and unfortunately i had a horrible experience. The lack of customer service I received, not only did my waiter not check up on me, asking for waters to refill, and never brought. My friend and I BOTH had hair in our food, I called my waiter over very nicely and discreet as I don’t want other customers hearing me (to be considerate) I mentioned to her the hair that was in my plate as she visually saw and pointed to my soup. She then apologized, left and came back stating if we want anything on the house;as I would want anything else coming from the fact there was hair in my food. She was very quick to give me the bill and then mentioned “all their chefs wear a net for this particular reason” as i was making it up when she clearly saw the hair on both of our plates. Then, proceeded to make me pay for food that was clearly unsanitary and wasn’t finished. I am not one to make a big deal so I paid but it doesn’t sit right at all with me that a manager didn’t speak to me for the situation, remake my meal, not even be discounted, and then proceeds to make me pay for the total bill. I am disgusted truly & grossed out as this is very unsanitary for a...

The biggest reason for eating here is the late hours they are open. The days of really late night dinners are over for many of my neighborhood restaurants. We arrived about 8 pm and there was no waiting although the place seemed quite full. Menu is filled with these colorful well plated dishes so I was anticipating at least a semblance of said photos. Slightly to vastly different from the photos. (Is it IG vs reality photos?) I felt the food was okay but the soup lacked a distinct depth of flavor. Noodles were also still undercooked but softened eventually. I opted for the well done sliced beef brisket pho, my son opted for chicken breast pho ( sliced thinly & skinless chicken) , two more diners got the rib bone beef combo pho. Variety of milk teas : I got the jasmine milk tea and that was just the right amount of milk and sweetness. The menu says the broth is beef for almost everything or vegetable stock available if requested. Quiet overall. Server takes your credit card payment at the table. Desserts are refrigerated and individually packaged so you can even take it home. Coconut jello was good and not...

Soup Shop was very good. I recommend ordering the Ribeye Pho and crunchy pork buns. Jennifer was a model employee who greeted us warmly at the door. She greeted us with a smile and provided us with an effortless order experience. Jennifer gave us plenty of time to choose and she gave us great recommendations. She has an amazing palette and knows how to pair dishes for a delicious meal experience. Our water cups were never empty and always cold.

The food was fresh and piping hot. I love the shop atmosphere. It balances being convivial and lively while also being private and intimate. I look forward to eating through the menu and being greeted like an old friend. I can't wait to eat here...