Baskin-Robbins — Restaurant in Chamblee

I ordered a special Mariokart birthday cake for my son’s 13th birthday. Immediately after ordering I was contacted by the store and informed that they did not have the toy for the design but that they could still make the cake. I was told that the cost of the toy would be refunded to me. This was never refunded. In addition the cake that I received barely resembled the cake that is advertised on the website. Upon noticing this I called the store and was told that I would have to call back in the morning to speak to a manager. Subsequently, I called the store 4 times asking for the manger and was hung up on each time. This store has a documented history of defrauding consumers and being excessively rude and disrespectful to its customers. Update: I received this response from Baskin-Robbins headquarters but no one has rectified the situation.

Hello C,

Thank you for taking the time to contact Baskin-Robbins.

We are sorry to hear that you had a bad experience at the Baskin-Robbins restaurant in Chamblee, GA. We will alert the franchisee and/or our field operations team immediately to let them know what happened, and we have requested that they follow up with you directly regarding this issue. Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know.

We have very high standards for guest satisfaction, and we are sorry that the restaurant let you down. We hope you’ll give Baskin-Robbins another chance and come back again soon.

Thanks again for taking time out of your day to let us know.

Talia Support Center...

I visited this location on today and if I could give a negative 0 I would. This young lady was sweeping the floor then put the broom away. She then asked if I was ready. I said yes very hesitantly due to the fact she never washed her hands. She never moved as if I didn’t reply then a few moments later she asked again are you ready I replied yes then asked as she prepared to fix what I desired are you going to wash your hands after sweeping the floor,and now wiping your hands on your face. She got an attitude and said to the other staff member she going to ask me if I’m going to wash my hand. The other staff member said really is she serious. The staff has to be the nastiest people that can work in any restaurant. The very reason I dislike going in some of theses store!!! I hope the owner takes a better look at the people serving there...

I bought an ice cream cake on May 20th for a birthday. I was in charge of buying the cake. We went to start distributing the cake to the children and the children ate it. They started vomiting with headaches. More than 3 children and two adults star to feel bad I went through the worst pain I have ever had. I went two make a complaint that the cake was bad, that a child could have been intoxicated .throughout the rest of the cake They only told me that the manager is not there and that the cakes are fresh, which were not fresh at all, they did not have an ice cream flavor and did not taste fresh. I only ask that this does not happen to anyone else because today it was only vomiting and a headache. Afterwards, it is not known if it will be more serious for...