Georgia United Credit Union — Local services in Chamblee

I had a car loan which we paid off and had some money left in our account. We didn’t think we needed to close the account to get our money back. Later I received a statement that they charged $5 a month for inactive account fees. They sent a letter but I didn’t see them. They didn’t call to inform. The customer support 800 number said I have to go to the branch and they could reverse the fees. I drove to the branch and they said they can’t do anything. So beware you have to close your account or they will drain your account to zero. They require for you to go into the branch to get a check. They charge a $7 fee to give a check. They waived it for me, but I don’t think this is a good practice to charge maintenance fees. They should close the account and send a check to the customer if...

I wanted to take a moment to highlight the exceptional service I received from Ashley and the entire team at the Chamblee, Georgia location of Georgia United Credit Union.

Ashley truly went above and beyond to assist me with everything I needed. Her caring nature and hard work were evident as she consistently stayed on top of my requests, keeping me updated and ensuring my satisfaction until the very end. She genuinely deserves recognition for her dedication; not many people today provide such exceptional service.

Her responsiveness is remarkable, and she is incredibly helpful, knowledgeable, and informative. I highly recommend reaching out to her and the team. This location is, without a doubt, the best, and I wholeheartedly endorse their services.

Thank you for fostering such a...

This was my first time visiting their new location in Chamblee. I did not have an appointment but was promptly met in the lobby by Miss Karine, even as it was approaching lunchtime. She immediately started researching the issue I had while also reassuring me several times that she would resolve the problem which was very reassuring to hear. She found out what the issue was and it turned out it was not a mistake by GUCU, but my own tax error when I applied for a CD online earlier this year! While I apologized for taking up her time on my error, she then said she had learned something from it as well. She was so cheerful and professional throughout the entire interaction. I was very much impressed. She was wonderful and I highly rate...