Arby's — Restaurant in Champaign

I just read a review that mirrored my most recent experience at this Arby's. Pulled up to the drive-through. A voice gave me the typical fast-food spiel and told me to order when I was ready. I ordered. Silence. I waited a little while and asked if they heard my order. Silence. I pull up to the window. They were closed.

I'm giving them a four-star review because I've eaten there many times and the food is always good. When I eat inside the dining room is so spotless it almost looks brand-new and the employees are always polite and very good at their jobs.

I'm just pointing out that it was a frustrating, annoying experience. When the restaurant is closed, please, turn off the automatic voice messages. Seems a no-brainer to me.

To end on a positive: Love their chicken (prefer it to the roast beef) and...

Rating fast food places is a tricky thing given the extremely limited sample set of one's personal experiences on any given day, however I can attest to Arby's general adherence to what makes its restaurant on Springfield Avenue a good thing, excellent conformity to the expectations created by its national branding. When you go into an Arby's you expect a niche product that's not burgers, pizza, or chicken and you get that: roast beef in enough variety at a decent price point. This location meets all those expectations; one of us always rings the bell that hangs by the front door, signifying our...

Worst experience ever. This is the second day in a row where I have gone to Arby’s asked for fresh food, waited and then gotten the complete opposite. Yesterday I took it back and got a refund. Today I didn’t even bother. My sandwich was so sloppy it was honey mustard smeared all over the inside of my bag and my cup of cheese sauce was missing that I was definitely charged for. I always get the same thing so I know what’s fresh and what’s not. I’m extremely disappointed and don’t recommend anyone go there. The shift manger was extremely rude and flat out lied saying that my...