Papa Johns Pizza — Restaurant in Champaign

On 1/5/17, I ordered two pizzas to be delivered to my place of work. My order was placed at 6:55 pm and I was given a 30-40 minute wait time. Our driver showed up within the 30-40 minutes, shoved the pizzas into one of my employee's hands while she was with one of our own customers, and walked out the door. She described the driver (who I believe is named Rod or Rob) as "completely rude". Not only did we receive terrible service, but the pizzas were cold, dry, and inedible (very chewy/rubbery and gross).

This employee called the restaurant to complain on our behalf and spoke to a manager named Kim, who was equally as rude. She was told two new pizzas would be sent out to replace the original ones we ordered. This is now at about 7:40-50ish pm. At about 8:20-30ish pm I called the restaurant once again, voicing concern that our place of business closes at 9:00 pm and we were still waiting on our pizzas to be redelivered. I also spoke to Kim and can confirm that she was utterly rude. She barely let me finish a sentence, talking over me the whole time, and told me that "your pizzas are still coming, you're at the end of the queuing line for re-delivery". So we have dealt with two rude employees, one a manager, were served disgusting food, and are then told that we're last in line to be taken care of. As someone who works in customer service, I can't begin to explain how wrong that is. At the end of the conversation she told me our pizzas were leaving the building at that point (8:20-30ish pm) and they didn't get redelivered until AFTER WE CLOSED (and they tasted no better). Getting two pizzas delivered was a 2+ hour fiasco!

Not only was the service and food shockingly terrible, but my employees and I didn't get to eat, which was obviously the entire point of ordering the pizza to begin with. I make minimum wage. I can't necessarily "afford" to spend $20+ to feed my staff, but this was a special occasion and I wanted to treat them. I don't feel that what we received was worth any amount of money, let alone $20 (plus, I pre-tipped the driver... lesson learned there). I've been a customer of Papa John's for years and ordering it is always a treat, and I don't recall any other time ever receiving customer service/food like this. However, this has altered my view of the company and I will definitely be using a different company in the future, especially for...

I’m not one to normally write reviews but this experience has compelled me to warn others. I placed an order on Valentine’s day for a simple pizza order and brownie. The gentleman that took my order didn’t seem like he was in the best mood, but I understood with it being a festive day and the workers were probably stressed from all the activity of the day. With that in mind I wanted to be as patient and polite as possible despite the efforts to run me away by saying my order wouldn’t be arriving until four hours after me placing it. The order came slightly over an hour after the call which I was pleased about and the delivery guy seemed nice also which was a plus. I tipped the driver but once I saw the order, I realized I received a plain cheese pizza and not pepperoni. Not a huge issue, mistakes happen, and they were seemingly busy all day, so I simply tried calling back and that was when the experience truly took a turn. I was put on hold various times with the same few employees asking me the same two questions for roughly 30 minutes just to put me back on hold and ultimately hanging up on me. I called several more times only to be greeted by the same response. Being patient still, I finally got through to someone who said I could be credited for another pizza the next time I order again but the sheer lack of respect from the other employees who literally huge up when I merely wanted to state an error with my order has deterred me from wanting any interaction with the Papa Johns on green street again. Writing these events doesn’t give justice to how bad the communication was for something so tedious. Sorry...

I used to work in a pizza shop so I have an understanding of what it’s like however most of the employees here are extremely rude to everybody for no reason. Also, don’t park in their parking lot even if you’re there to purchase food because they will call tow trucks to come and steal your vehicle. You might come here to pick up some pizza and it might not be ready for an hour so you might walk up to the gas station to use the restroom since they don’t have one and you might come back to your car being gone for no reason… or you might be sitting in your car waiting for your order to be made and they randomly call tow trucks to come and take your vehicle away without saying a word. Doesn’t make any sense why they do this but they do. Beware and just avoid this place if at all possible. Papa johns has always been my favorite pizza ever since a child but this place is a disaster and will screw you over in one way or another whether you pick up or have it...