Costco Food Court — Restaurant in Chandler

I visited the food court at the Costco located at 595 S Galleria Way in Chandler, Arizona. Let’s start with the bad. There is only one register operated by Costco staff and it only accepts cash. I prefer to use my Costco Visa because of the cash back benefit. For Costco members using credit cards, the only way to order is by using the self-service touch screen kiosk. Studies have found that self-serve kiosks are often contaminated with fecal bacteria as well as Staphylococcus, Listeria, Klebsiella, Proteus and Enterobacter, so I truly prefer not to use them when given a choice. Seating for the food court was pretty crowded because the tables are arranged close to the other tables, making it difficult to maneuver a shopping cart in the seating area. Now for the good. I ordered a slice of cheese pizza and a drink. These two items used to be sold as a combo for $1.99 + tax, but Costco has separated them, bringing the total including tax to $3.01, which is still not bad. There was only one order ahead of me, and it was prepared and delivered pretty quickly before I received my order. Lots of pizza reviewers would react negatively by how floppy the crust is on a slice of Costco pizza, but it still tasted good and it was...

Super grumpy young people are working like a robot who does not want to help customers. Waited for a whole pizza for 30 min. While this 30 minutes, we stood right next to the cashier and waited for the number to be called. We asked 2 times how long the pizza takes and 2 super angry young ladies said 20 min, but not even checked my number to see if the pizza was ready or not. So waited for 30 min and again asked if pizza was ready. Then it turned out that pizza was ready I'm shell while time, so I asked how I knew when pizza is ready. Then this lady said "we called multiple times" that's a fat lie. We were standing next to the cashier. Anyway, we need to make huge efforts to get a shopping...

Had to leave a review because I had an outstanding WOW moment of customer service provided by a young man named Travis in the food court. He was so helpful and kind to me, truly went above and beyond helping me with a frustrating situation I was facing. I was in a Karen mood too and had every intention of speaking to a manager, but my interaction Travis turned my whole mood around almost instantly and there was no longer a need to involve a manager. He was knowledgeable and genuinely empathetic to my situation. So thank you Costco for hiring people that still care about...