Domino's Pizza — Restaurant in Chandler

This place absolutely sucks. I’ve been ordering from here for months now but have always had my notes to say “Please call me when you get to my apartment complex so I can meet you in the lobby”. I did this to help them out so they didn’t have to come to my unit number (to save them the time). But today I asked if I could start changing the notes to come to my unit to make the delivery. I would include the needed codes to get into the complex and directions to get to my unit. But when I asked the guy over the phone if they can do that, he just gave me some BS saying “We don’t have ways to find your place so we can’t”. I work for a delivery service and ALWAYS have to delivery to units no matter how far away they are. WHY IS IT THEY CANT? I would provide all directions and codes needed to get here so why are they making excuses? Why does every other delivery service I use always get to my unit number without issues? This includes DoorDash, Uber eats and all other pizza places. They don’t complain and make excuses, just like I don’t when I make my own deliveries.

Also when the delivery guy came to bring me food right now, I said thanks and he didn’t say anything back. Like he was pissed because of the confrontation over the phone regarding this delivery mess.

TLDR (Too Long Didn’t Read): horrible customer service, not able to meet a simple request after I accommodated them for months, and just rude delivery guy not saying anything after I told him thanks.

So yeah, screw these guys. Never ordering...

I made a call-in order for carry-out from my local Domino's store. I called-in because I had a free re-order on file as my last order was delivered not made as ordered i.e. missing ingredients. When I went in to pick up my order, the employee who was trying to find it and check me out was having trouble so he asked his co-worker who was making the pizzas for help. In the process of this, the employee who was making pizzas, and who I believe was the manager, blew his nose emphatically on a paper towel and then placed that towel in his apron pocket. I observed him not wash his hands and then come over to assist the employee who was trying to check me out (I owed a small balance on the order). He proceeded to grab my two pizza boxes, open them to show me the contents and grab my receipt - all of which he intended to hand to me. When I confronted him about not washing his hands, he said he used a napkin. He felt he was justified and clearly had no intention of washing his hands. Disgusting! During a pandemic no less! Other health code violations observed too. Hard to think about all of the times I ordered delivery, can only wonder what goes on there. Needless to say I walked out without the pizzas and we are no longer customers of...

I've been visiting this location for about 4-5 years, and I've had my share of experiences that were a bit hit or miss with my orders. There were times when I chose to drive a little farther to another location, hoping for a more accurate and higher quality experience. However, over the past year, I've had the pleasure of meeting Naomi, who works at my local spot. She is always incredibly kind and creates a warm environment with her friendly conversations. Her presence has truly made a difference for me, and it's one of the main reasons I've started coming back more frequently. I trust that my order will be taken care of, and if any issues arise, I know Naomi or anyone on the team will handle it with genuine care. On my recent visit, she even left a sweet message on my box wishing me a great Saturday. It's these small, thoughtful gestures that really touch the heart. It probably only added an extra 30 seconds to her routine, but it made me feel valued and appreciated as a...