Jack in the Box — Restaurant in Chandler

Change your operating hours because saying that this location is open 24hrs is dishonest. Two nights in a row we were turned away at the drive thru speaker. Between 1am-2am sometime on 4/2/21 we pulled up to order & a male voice informed us that they weren't able to take our order because of they didn't have enough people working. It sounded like he was laughing. There was 3 cars parked outside & we found it quite irritating that the sign was lit up & business the hours posted all indication the place should've been open. If they can't manage a drive thru with 3 people than they are probably not suitable for many jobs in life. Then again tonight 4/3)21 it was only 9:40pm and we were once again told by the same voice that they were not serving food because they're short staffed this time there was 2 vehicles outside, same ones as previous nightI can't understand anything about this from a business perspective, especially, why are you paying for these employees to sit in your restaurant all night and turn away paying customers! If you need a new night manager, I know a guy. Otherwise, better off changing your operating hours to reduce your expenses and your bad reviews...

VERY RUDE I WISH I COULD GIVE THEM NO STARS @ ALL..I DIDN'T KNOW THAT IF U ORDER A JUMBO JACK THE NEXT DAY OF THE CARDINAL GAME IF THEY GOT A TOUCHDOWN U COULD GET FREE JUMBO JACK.. SO I ORDERED THE JUMBO JACK COMBO NOT KNOWING THEN AFTER I PAID I SEEN THE OFFER SO I ASKED THE GUY @ THE WINDOW ABOUT THE OFFER HE ACT AS IF HE DIDN'T WANT TO RESPOND OR AS IF HE DIDN'T HAVE A CLUE OF WHAT I WAS TALKING ABOUT..SO I ASKED FOR MANAGEMENT THEN THIS MANAGER NAME ESMERALDA CAME TO THE WINDOW I ASKED COULD I GET THE JUMBO JACK FREE IF I ORDERED THE DRINK AND FRIES COULD SHE DO MY ORDER OVER..SHE LOOKED @ ME AND TOLD ME NO SHE COULD NOT DO THE ORDER OVER..THIS REALLY UPSET ME AS LONG AS I HAVE BEEN GOING TO JACK IN THE BOX..SPENDING MY HARD EARN MONEY TO BE TRATED LIKE THAT BY THE MANAGER I COULDN'T BELIEVE HER..SO I PARKED MY VEHICLE WENT IN AND TOLD THEM TO REFUND ME AMAZING THEY DIDN'T HAVE A PROBLEM DOING THAT REAL QUICK..AMAZING HOW THE MANAGER TREAT CUSTOMERS THAT SPEND MONEY THERE OUT OF ALL THE FASTFOOD RESTURANTS I PASSED BY JUST TO GO...

If I can give 0 stars or even half a star I would. My fiance and I placed our order: Sriracha munchie box, chili cheese burger combo and 4 orders of tacos and requested foe ranch. We got home, no ranch and no chili cheese burger. I drove back about 5 minutes after we got home and realized the burger was missing. The kid was rude, I told him he didn't even ask me if I needed a receipt, and when I got home he gave me another Sriracha burger instead of the chili burger. I even called several times and no one answered the phone. And while he ignored me when I drove back, he walked to the office and started texting on his phone and seemed like he was in a rush to just get rid of me. I have worked customer service for 10 years and this is BY FAR the worst customer service I...