Rapha - Boba Tea & Rolled ice cream house — Restaurant in Chandler

Changing my 5 Star review. They messed up our order. I went back to get my drink replaced and received poor customer service. Kaylee arrogantly introduced herself as the manager and was rude. The mistake was only $.75 but instead of fixing my drink she chose to refund the money. The biggest shock was when I said we would not be back. Kaylee the 'manager' said "Good! That's better." As we walked out of the store she was still loudly announcing to all the customers that she didn't care if I posted a poor Google review. So here it is. I would be glad to give the complete story to the owners. The amount refunded was incorrect, she subtracted the Perks even though that was legitimate for one of the other drinks. Wells Fargo investigated and refunded the correct amount. And I may as well mention that they were not that busy, yet nobody was sitting down because the floors, tables, and chairs were filthy, covered in trash and spills.

Update after Owner response, In which they said 'in the interest of our business we train our employees to charge if the customer forgot to order a topping'. If there is some doubt as to who made the mistake, because the customer is saying "you know that I ordered it, you even repeated it!", you should sacrifice the

Service was not friendly & they were about to give me the wrong order. I ordered 3 thai tea boba & they put in 3 milk tea boba unstead. No sorry instead the girls were upset about it & try to tell me its the same drink which they are not. I ask them to make me the correct drink & they took their time to remake it then i ordered 2 popcorn chicken that was overcooked & chicken tastes dry & hard. Then i ordered 6 pieces of fry shrimp & those shrimp was hard & chewy which indicated overcooked. I check my order when driving home their was only 5 pieces of shrimp & they charge me for 6. It was to late to drive all the way back.I spent over $64. & I ordered the 24 oz glass boba that was not filled to the top as will. Horrible service. Never returning to this place again with bad...

I walked in, and it was pretty quiet at lunchtime on a Thursday. I was wondering if this was one of those well-kept secrets. Absolutely! The service was wonderful. I took my time ordering and was suggested a few things. The store was very clean. I got Vietnamese coffee with black Boba, as well as shrimp rolls. The 2 pack for $4 is not a bad price. The flavor is nice, however in my opinion it seems like the texture of the shrimp was a little tough. Similar to overcooked shrimp. These are larger pieces, and the flavor was still nice. I would recommend this location above...