1368 Sweet Corner Cafe — Restaurant in Charlotte

Today, around 1:45 PM, I had a deeply disappointing experience at Sweet Corner. My family and I have been regular customers for a while, and I’ve never had an issue—until now.

I placed a substantial order: five teas (four with boba), chicken pho, and six donuts. A young kid at the register took my order, but it quickly became clear that things were going to go wrong.

While waiting, I noticed the young staff behind the register goofing off and chatting, showing little regard for customers. When my order finally came out, two of the teas were wrong—they had milk in them, which I did not request. When I pointed this out, a young lady who came out from the kitchen responded with a dismissive attitude, saying, “Boba tea has milk,” and added, “You should’ve been more specific and ordered green tea with boba for next time.”

I was taken aback, not only by her lack of accountability but also by her attitude. Both the young kid and the young lady exchanged smirks and shrugged at each other at least three times, as if my issue was a joke. I calmly explained that this behavior was incredibly unprofessional, especially in front of a customer. The young lady rudely responded, “I didn’t take your order.”

To make matters worse, my concerns were completely ignored. When the manager came to the front, she didn’t even bother to speak to me directly. Instead, she pulled the young lady aside privately, leaving me standing there with no resolution. I understand there are policies about no returns, but I should never have been treated like that—especially in front of my children.

As a business owner, I take immense pride in providing my clients with the best possible experience. I know my clients can go anywhere, but they choose to come to me because I offer top-quality service and always show my gratitude for their business. Unfortunately, that is something I did not receive from Sweet Corner. The dismissiveness, lack of professionalism, and unwillingness to correct a simple mistake made me feel undervalued as a customer.

I was incredibly upset by how I was treated. I even explained my frustrations in Spanish to another employee I’ve seen before, hoping for some understanding. I let her know how hurtful it was to be treated so poorly, especially when I’ve always been a loyal customer. I told her that I didn’t want to overreact, knowing that as a Black woman, I might be stereotyped for being upset. The employee I spoke to apologized for the way I was treated, and I greatly appreciated that. However, it was clear that the young staff at the front were either children or relatives of the owners.

To make matters worse, when I got home, the boba tea tasted watered down, and the chicken pho was completely flavorless. The only thing that was even halfway decent was the donuts, but that couldn’t make up for the poor service.

I am extremely upset about how I was treated and will not be returning. The lack of accountability and professionalism is glaringly obvious, and if this is how they treat their customers, it’s clear there’s a bigger problem. I’ll be sharing my experience with others so that they can avoid the frustration I dealt with. ** While I ordered the boba teas and pho, my children wanted something sweet, which is why there’s a second receipt for the donuts. I’ve included pictures of both receipts as proof...

I was not impressed by this place what so ever. The menu has 2 prices, there’s a cash price than there’s a card price…. The prices here are outrageous compared to the portions that you get. I paid over $17 dollars for a combination pho which was a regular medium size compared to other Vietnamese place. The average price of a pho should be anywhere from $14.95 to $16.95 and the portions at others are decent. The pho here had some oily taste to it which I didn’t enjoy. The meat portions were small for the price. The pork rolls and shrimp came with peanut sauce that had some weird fried onion of some sort in it which is weird. My uncle ordered the bulgogi banh mi, when it came out it looked like it was on Texas toast…. Why put it on the banh mi section of it’s not really banh mi. We asked the cashier why that is and all she could say is that if it’s a fusion flavor it will come on the sliced bread which is really confusing. They should really separate the menu or at least mention it to customers about that. Tried to order drinks with my pho but they don’t have any soda’s what so ever. Pho and a boba or fruity drink is not a good combination. I asked for water and all she could do was point to where it was, as you can see the water cups are small which forces you to go get more many times over and over. The squid tamerid was okay… could be a little crisper in my opinion. The Thai milk tea was not impressive, was not sweet enough. Everything here is over priced, there are other places that sell the same thing for better prices and quality if you know where to look. My wife and I spent over $80 here for lunch and left unsatisfied and still a little hungry. I don’t mind paying big money for great food but this was not anywhere near great or even good. The donuts were pretty good, nice and hot when it came out. The mango dessert was also decent but both worth the over $8.50 I was charged for. I will not be returning here again…. Areas for improvements are better prices and bigger portions. If you’re gonna charge big prices then give big portions. Just remember these are my opinions and everyone is different.

So this business replied back to me , instead of taking criticism like all other businesses… All I read was excuses on why they over charge, and if I wanted my drink to be sweeter all I had to do was say so. They talk about how I shouldn’t compare them to other like businesses. Well get used to it!!! People will always compare you to other businesses, it’s human nature. Instead of making excuses how about saying sorry for your experience and we will look in to this. I have seen other negative comments on here and this establishment chooses to be combative. If you can’t take criticism than you should have a restaurant. Your customer service is horrible, your cashiers and staff needs to learn the menu when ppl like us ask. Don’t call your bread a banh mi if it’s not a banh mi. You may want to put that in another section of the menu or at least explain it when ppl order it so they won’t be surprised. I have a gave a lot of reviews over the last few years and this was one of the worst response I have ever gotten. You could have asked for me to try your food again and I would have gave you a review based to the new visit. Service star is now a one based on your replied and how it...

My recent dining experience at 1368 Sweet Corner was nothing short of extraordinary. From the moment we walked in, every aspect of our visit was impeccable, from the diverse and delightful array of dishes to the warm and attentive service the owner/chef provided.

Let's talk about the true star of the show—the food! Our culinary adventure took us on a tantalizing journey, where we savored the Garlic Bulgogi Banh Mi, Grilled Pork Banh Mi, Salted foam coffee drink (a must-try), Lychee Bubble tea, Stewed Beef Honeycomb (Pha Lau Long Bo), and the unforgettable Pho Ga Tron. Each dish was a masterpiece, brimming with authentic Vietnamese flavors that transported our taste buds to the vibrant streets of Vietnam.

The Garlic Bulgogi Banh Mi and Grilled Pork Banh Mi were pure culinary bliss. The combination of succulent meats, fresh herbs, and crispy baguettes created a symphony of textures and tastes that delighted the senses. The Salted foam coffee drink surprised us with its rich and creamy foam topping, adding a unique twist to the classic coffee flavor.

The Lychee Bubble tea was a refreshing and delightful beverage to accompany the meal. And let's not forget the Stewed Beef Honeycomb (Pha Lau Long Bo), which left us in awe with its bold flavors and tender meat that melted in our mouths it had showcased a depth of flavor that was simply unmatched.

But the true showstopper was the Pho Ga Tron. This dish, bursting with vibrant flavors and textures, was an absolute delight. The harmonious combination of tender chicken, aromatic herbs, and expertly balanced seasonings created a culinary masterpiece we couldn't get enough of.

Throughout our visit, the owner's warm and approachable nature stood out. She took the time to personally engage with us, sharing her passion and knowledge of Vietnamese cuisine. Her genuine warmth and dedication added an extra layer of authenticity to the experience, making it all the more memorable and enjoyable.

At 1368 Sweet Corner, the commitment to quality and authenticity shone through in every dish. The Pho broth, simmered for days, demonstrated a labor of love that resulted in a rich and flavorful base. Ethically raised chicken showcased the establishment's dedication to responsible sourcing. We were delighted to learn that no sugar is added to the rice, and the use of gluten-free noodles provided an inclusive dining experience.

1368 Sweet Corner is a haven for food enthusiasts seeking an exceptional Vietnamese dining experience. From the outstanding dishes to the attentive service and personal touch of the owner/chef, this establishment truly stands out. Whether you're a seasoned fan of Vietnamese cuisine or someone looking to explore new flavors, this captivating eatery will leave you longing for more. I wholeheartedly recommend 1368 Sweet Corner to anyone searching for an unforgettable and delectable...