Panera Bread — Restaurant in Charlotte

It started out as a bad experience but the manager at this restaurant went way out & beyond to make it a very pleasant experience! It started out with me making an online delivery order for me & my kids because I just had surgery & was on bed rest. Well the wait was an hour & a 1/2 which we waited. I then received an email notification saying your food has been delivered. Checked my front door no food! I even had my daughter go check my neighbors front doors no food! So I called & got in touch with the manager this guy is the definition of what a manager should be! At first he had trouble finding my order that I placed which made me a little frustrated at first because the charge had already been debited from my card. So the manager says no worries I'll fix this, so he finds my order apologizes for the non delivery order & advises me that the next available time for delivery is another 2 hours away but to avoid me having to wait another 2 hours he will personally bring it out to me himself! Holy cow! I thought excellent customer service like this no longer exist! He brings it out knocks on the door & personally hands me our food! & The food was still smoking hot almost burned my tongue on the soup! & He wouldn't even except a tip! Only thing I regret is that I didn't get his name! Great deeds like this shouldn't...

Went in to order a single loaf of bread. Thr cashier wasn't able to slice the bread for me - that's fine, someone else here can. Apparently not, I was told that they have presliced loaves for making sandwiches and that they'll just give me one of those - okay, I'd rather have the loaf on the shelf I can watch them slice, but fine.

The loaf is thin sliced, and I want it thick sliced. Their response is to assure me that the bread slicers only do thin. I responded with no, I watched someone last time I ordered a loaf slice it thick.

Someone who has actually been trained to use the machine (shouldn't all of age employees be able to use this??) slices the bread for me, then disappears to the back with it. I assume he's just bagging it for me.

He is not, in fact. I am told that he took a slice to make a half sandwich, and is this okay? Um NO I paid for the whole loaf, not for someone else's sandwich... I express this, and the man helping me rolls his eyes and walks to the back and returns with the bread I have already paid for, intact.

A 15 minute ordeal for a single, thick sliced loaf of sourdough....

Just had the worst experience ever! While waiting for my to go order I sat and listened to the back kitchen staff butcher my name and my a joke of it. The unfortunate thing was the kitchen manager was a part of the conversation. Out of this pack of buffoons there was one gentleman who attempted to correct is fellow coworkers. Kuddos to this young man! The rest of the idiots spoke of "ethnic names and poor accents" and even went so far as making insensitive jokes about Hispanic dialect. This inappropriate conversation went on for a good 10 minutes before I jumped in to correct them. Upon realizing that we over heard the insensitive comments the kitchen manager immediately ran to the store manager to clean up the mess he had created. While waiting for the store manager one of the employees, Ashley who was a part of this little group made a feeble attempt to apologize for her part in this unfortunate situation. This behavior was not only culturally bias in nature but unprofessional, offensive and lacked customer service. Congrats, hates off to Panera for employing a great group of...