KFC — Restaurant in Charlotte

💥💥💥💥💥💥💥💥WAS SENT TO THIS LOCATION DUE TO THIS IS THE ONLY ONE IN CHARLOTTE THAT HAS Grilled chicken while at the location.They didn't want to honor the special that was at the woodlawn location!! When finally honoring The special because they said they don't run the same SPECIAL at all Locations!! The manager on day shift was very rude.I Ask him, could I also order biscuits?WITH RUSHING ME FOR MY ORDER & NOT UP SELLING I DIDN'T KNOW IT DIDN'T COME WITH BISCUITS SO WHEN I GOT TO THE WINDOW he told me I had to drive around AGAIN!! When telling me it would only be 15mins. For my chicken I watched 15+ cars come and go 40mins later then I drove around again & the Manger told me 1min. While waiting. 20 more minutes.I drove around again he. Had a bad ATTITUDE still didn't have my food ready!!! The same biscuits.I bought I now am receiving 56 mins.later because I asked them to keep them HOT thinking it would be 15mins. Cold food & hard biscuits and the Manger with a bad ATTITUDE!! CALLED IN TO CORPORATE ASK FOR A DISTRICT MANAGER TO CALL ME 5 DAYS LATER STILL NO CALL!! WILL NOT RETURN!!! PUT ALL FOOD IN THE TRASH!!! BAD SEVICE!! REMEMBER NO CUSTOMERS NO JOB!!! CUSTOMER SERVICE IS VERY IMPORTANT SO TIRED OF GOING TO A RESTAURANT WHO WANTS YOUR MONEY BUT ACT LIKE THEY ARE AT HOME( People working at location)!! IM AT A RESTAURANT PAID FOR MY FOOD & I WASN'T AT YOUR HOUSE!! STOP Acting like you're at home.Lead by example. You have a whole staff watching you!!! When will restaurants have a no tolerance Policy? to staff that are disrespectful and don't serve customers with excellent customer service!!! KFC THIS IS YOUR MANGER AT YOUR LOCATION CHECK THE NUMBERS QUILTY ISNT THERE!!! WILL NOT BE BACK CANT TAKE THE RISK!!! WATCH YOUR TIME WITH THE FOOD!!! ITS THE LAW!!!💥💥💥💥💥💥💥💥💥💥💥💥💥💥💥💥💥💥WOULD RATE A 0!!!! ASKED FOR Cameras to be reviewed with my food!! WHY DID IT TAKE SO LONG????💥💥AND MY FOOD WAS COLD WHENEVER I RECEIVED IT??? 💥💥💥💥💥STILL HAVE RECEIPT OF PURCHASE!!!! 🙏🏼🙏🏼🙏🏼🙏🏼RETURNED ON 8/8/24 MANGER BRANDON NIGHT MANGER!! EXCELLENT CUSTOMER SERVICE!! SAD THAT BRANDON WASN'T THE DAY MANGER!!! STAFF AT NIGHT EXCELLENT CUSTOMER SERVICE!!! THANK YOU ALL FOR MAKING MY RETURN A BETTER EXPERIENCE THIS TIME!!! 9:17PM THANK YOU ALL SO MUCH!!!🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼ONLY WILL RETURN AT NIGHT SHIFT EXCELLENT...

I visited for the first time on 10/19/25 we waited in drove thru for 5 mins to dead silence so we said hello the voice on the other end said are you on the phone we said no she said then who are you Talking to! You don’t talk to me like that! Very unprofessional We get to the window and ask for a supervisor she proceeds to say it wasn’t me and that she took over after she said what she said, we asked for corporate phone number no one knew it! We asked for the lady name who was rude the lady came up with hands in the air and was being blocked by staff yelling it was me my name is neicy yes I said it!!! The entire time the supervisor has smile on her face so I’m guessing this is usual acceptable behavior! They told me the corporate number is on receipt lies I called this morning and it’s to the same rude store! And I was told the supervisor was busy cooking because someone called in From this I see customer service is not a priority I will continue and write a letter to corporate and pursue this until this matter has been Addressed properly and not swept under the rug! We will never visit this location again and if this is a franchise sorry to say but very poor customer service! You will not last with...

My pregnant fiancé called the Freedom Drive location at 10:50 pm on July 13th, 2020 to see what time this restaurant would close. After speaking with a young lady on the phone she instructed that the restaurant would be shutting down in 45 min, when google states that there hours of operations ends at 12 midnight. I arrive at the drive through by 11:17 pm, I waited nearly 5 min for assistance and never received it. I spoke into the intercom several times to see if anyone would respond, no one did. As I wait for a few more minutes to see if the workers felt like doing there jobs today another car pulls up behind me as I drive off. I drive past the window and notice a young women with red braids sitting at the front counter looking directly at me through the window clearly choosing not to work while on the clock, and blatantly ignoring the customers at the drive thru long before closing. After receiving no customer service or any assistance I pulled into a parking space and they also turned down 4 other vehicles long before closing. To ensure this action is corrected I will be contacting the general manager of this KFC and I will be notifying the District...