Jack in the Box — Restaurant in Charlotte

Subject: Extremely Disappointing Experience at Jack-in-the-Box and Uber Eats

I am writing to express my profound disappointment and frustration with the service I received at Jack-in-the-Box and Uber Eats. The experience I had at these establishments was nothing short of appalling, leaving me feeling disrespected and ignored.

On Friday morning, September 22nd, after working for 16 hours straight and not eating all day, my only option at 3:30 AM was Jack-in-the-Box at 10730 S. Tryon St. I arrived at their drive-through around 3:45 AM and was informed that they only accept orders on Uber Eats after 4AM. However, it was not yet 4AM, and I explained that I had not eaten all day and desperately needed food. The employee informed me that I would have to place my order on Uber Eats, which I did.

At 4:03 AM, I received an alert from Uber Eats that my order was ready. I drove back to the drive-through, excited that my food was finally ready. However, I was met with complete disregard and disrespect from the employee. They informed me that they were on their break and would not be able to fulfill my order. Despite my pleas and explanations that I hadn't eaten in over 16 hours, the employee rudely slammed the window and walked off.

As a result, I canceled my order on Uber Eats and left the establishment hungry. To my surprise, about a week later, I noticed a charge for $29.03 from Uber Eats for that order that I never received. I immediately contacted Uber Eats to explain the situation and request a refund, but I was told that I waited too long and that they would not refund my money.

I requested to speak to a supervisor, but no one called me back. I was left feeling disrespected and ignored by both Jack-in-the-Box and Uber Eats. The lack of regard for my hunger, the rude behavior of the employee, and the lack of assistance from Uber Eats are all unacceptable.

I urge the management of both Jack-in-the-Box and Uber Eats to take immediate action and address these issues. No customer should have to endure such disrespectful treatment or be left without their order and charged for it. It is imperative that the staff be properly trained to provide the level of service and respect that customers expect and deserve.

I hope that my feedback will prompt necessary improvements and prevent other customers from enduring similarly disappointing experiences. I look forward to a resolution to this matter and appropriate action being...

I went to the drive-thru to get a quick snack of 2 tacos for $1.89. $2.05 after tax. This was the worst drive thru I have ever been through. Once you get in it, you can't get out. Which I would have gladly done when I realized I was five cars back, and it took 12 minutes to get the first 2 cars. Total time by the time I got to the window...25 minutes. I paid. I moved on to find that the tacos had a shell that was dark, dark brown, almost to the point of burnt. The sided of the shells were touching they were so flat. All I could see was the processed American cheese on the inside of one with what looked like what may have been a thin layer of meat paste at the bottom. A little red sauce running out of it. To my surprise there was a few strands of shredded lettuce in the 2nd one. Worst $2 I ever spent that Jack In The Box will never see again. If they continue serving food like that, they may lose more than just me as a customer. I guess you get what you pay for....from a puppet headed mascot run...

This place is like a social experiment for the ability of one humans patience. I sat in line for 30 min, I was committed, watching cars behind me pull out and turn around. I wanted to but was locked in by a car behind me and couldn't . 30 minutes in line with three cars in front. For fast food . Beyond rediculous. I'm a very understanding person but I have a threshold. I love the food and so does my wife. This being the second time that I had this experience, I won't return. I read some of the comments and it seems to be a popular trend . An hour waiting. I see responses from corporate to those guests that share same experience and it seems like you're aware of issue but do nothing about it but say sorry. Sales cures all. This place will be closed soon and replaced with something else, no doubt. Accountability is not a word in this company's vocab. So stay away. Don't chance it and waste your time. Just go to McDonald's two...