Kung Fu Tea — Restaurant in Charlotte

Tonight was my first time ever visiting this establishment. I have always wanted to go due to not being near the location, upon entering me and my partner arrived around 9:13 pm, we were in the area, he has been wanting to try their drinks for a year now. We both saw that the two associates were swap with a family of 5 order, one team member and I believe the team leader looked overwhelmed with the order, my partner waited about 5 mins before being greeted and asked for his order, we worked on hospitality we over stood that a lot of places were under staff, my partner order a drink, be mindful it was both our first time experience. It was our first time ever ordering from this business. Upon going to the car my partner drink fell. I had called the store at 9:28 pm, the teak leader said that he’s sorry they are out of everything, that they can’t replace his drink. He said upon leaving the store they are not responsible for anything outside the store. I just thought his response was very no empathy, he was tired from the long shift, he seem exhausted from a long day. My world was just crush from this experience. The team leader didn’t seem like he care, as I was telling him what happen his mindset shifted non customers service.

I didn’t think that he would be transactional on the problem , h sounded like he just didn’t care. I will never be supporting this business. First impressions is everything, he shown me that our money wasn’t worth the value, he showed me that he doesn’t care about...

Been to this location 3 or 4 times, I kept making excuses for why everything was so bad, but this time im over it, never coming back. The service is always terrible, no hi no hello. This time i walked in with a smile on my face and the girl at the counter just continued sitting there sipping her drink (not sanitary btw) no introduction no nothing. Half the menu was crossed out, so i asked "hey are you out of wow series" and got a "yeah." Very vauge but whatever.. got a different drink and waiting till i got to the car to take a sip since the vibe in there was so bad. Upon my first sip i realized something was off about the drink. Another sip, another, theres mold in my drink. The last time i went, there was a similar weird taste in my drink. So now i know, these lazy workers arent cleaning the machines, there will be mold in all the drinks. So i repeat: DO NOT GO HERE. THERE IS MOLD IN THE DRINKS MOLD IN THE MACHINES. and the service...

Apparently I've stumbled upon a very popular chain store for a very popular style of drink called, "Bubble Tea." (Yes, I'm clearly an old, sheltered Gen Xer who doesn't scroll through memes or dash from trend to trend!) But dddddddaaaang why didn't somebody tell me about this tea sooner?? Cool little nook of a shop with not a lot of room to move around but a whole bunch of choices for clever non-alcoholic energy-drenched super drinks. Never had bubbles in my tea. Girl at the front says if I don't like it, she'll replace it. She made HER favorite for me. Now it is MY favorite. Thanks, Kung Fu Tea Girl, I greatly appreciate...