Phil's Deli II — Restaurant in Charlotte

The experience here is horrible. Be prepared to not be greeted, humiliated in front of the entire restaurant for asking if items are gluten free for allergy purposes and interacting with rude waitstaff. My only positive thing to say about this place is they offer a gluten free bread option, which should be the norm everywhere. Just because you’re family owned and operated and have been established for decades doesn’t mean you can treat and talk to people the way you do. We are guests in your restaurant paying your food cost, paying your bills, paying for you to pay your employees. It’s really disheartening to be treated like an inconvenience because the entire waitstaff is always in a bad mood. My husband and I will no longer step foot in this establishment for the way we were treated. Your team should really consider what your guests are going through before treating them...

Anyone giving this place high reviews must have no taste buds. The food here is the most basic, no flavor having, poor presentation and EXTREMELY OVER PRICED. If you enjoy paying over $6 for a breakfast sandwich or over $10 for what they call "French Toast" which was nothing more than greasy egg battered bread (in Phil's 1 piece= 1/2 slice of bread). I will NEVER dine here again. The service is horribly slow, the food is bland and basic (a 9 year old could make everything on this menu). Its a waste of space in what is a very upscale area of Charlotte. They would do...

At least my third try to see if they can get an order correct, but alas, they cannot. Breakfast egg sandwiches shouldn't be this hard but they constantly get it wrong. When I called they suggested the sandwiches be remade and I come back to get them. Uh, no, I'm already 15 miles away but thanks. Maybe offer a refund next time. But don't worry, there won't be a next time. Telling everyone to avoid this place. Sadly I want and like to support the small guy, but these guys just aren't trying apparently.

3rd time now they can’t get simple sandwich orders...