Pizza Hut Express — Restaurant in Charlotte

If only there were a way to attach a picture..... I was excited that this has moved locations as their previous location was in a shady area. I ordered my pizza without an issue and when I got home it was torn apart and crumbling in the Box. I called back for a replacement and was told that the pans weren't oiled right and they would all be like that. I was going to bring it back for a refund or credit and they were unwilling to help me. I responded on the app when they asked about my experience and I also sent pizza hut an email. It's been a week and they have yet to respond to me. I like pizza hut pizza and it's a shame that I have to go to a location, out of my...

This is the worst pizza ever!!!! Bad customer service, we ordered pizza and waited 2hrs for us to call the driver and say that his gps was put in wrong. He then starts cussing at us and being very disrespectful when we asked for his name and his managers name. He goes on for hours being very disrespectful and call us out of our names. I couldnt believe that it was happening he was being so disrespectful. If I can give it no star I would!!!! Wanted to have a respectful conversation now I want to show up and whoop his *. Take care of him...

Ana is a delight to buy from. Always putting customers needs first. You can tell she cares about her job which is rare to see these days. I will be coming back just because of ana! You are the best hun!

Ps. Who ever is her manager needs to give that wonderful...