The Wok Chinese Restaurant — Restaurant in Charlotte

We have only ordered from here for pickup before. Tonight we tried sitting in house. The aroma of disinfectant and fried chinese foods hit when I walked in. The restaurant looked very clean. I love clean! We were greeted immediately though we were the only couple in there. After debating on what to get hubby ordered and our food was soon delivered to our table on thick plastic plates. We first ordered the fried dumplings. These are literally fried, not steamed and pan fried to get the crisp. NO these are like deep fried the whole thing was crispy. Instead of pork they use chicken. Still it works. Hubby got the sesame trio. It was full of flavor and the rice perfectly fried as usual. Lots of broccoli and a huge portion of meat. He even had leftovers! His shrimp had more breading than shrimp but the beef and chicken were fried and doused in sauce Yay. What on this green earth possessed me to order Japanese food from a chinese food restaurant is beyond me...but I did and I lived though to tell you about it. I ordered the hibachi shrimp and chicken. Before I go into this please understand that we have ordered from The Wok a total of 3 times before tonight and never had I ordered anything that wasn't good. With that being said. I was disappointed with my food. There was no flavor. The chicken tasted like broiled chicken, the shrimp like steamed shrimp there was nothing spectacular about this. The "shrimp" sauce that came with was the most flavorful thing on my plate. The rice was really good though. I am disappointed in the hibachi food. I am hoping sitting in the sauce will help it taste better tomorrow at lunch. Since the service was good and hubbys food good they are getting a 3 star. If tonight was my first time here I would never come back. So for now a 3 star until next we go back and I have something...

We have been trying to support small businesses during the pandemic and extremely disappointed yet again. We have been ordering from The Wok for over 10 years and couldn’t believe the lack of service tonight. I called in our order and arrived about 15 minutes after ordering to be told my food wasn’t ready. I continued to wait another 15 minutes and only because I asked was I acknowledged that I was waiting. No explanation other than not ready. This shows such a lack of customer service which is mind boggling for this point in time!Yet person after person walked in and got their order. Normally I wouldn’t be bothered by this, but I was never told it would take 40 minutes to receive my order, which was not large. No one ever said they were sorry for the wait time or the lack of communication. The worse part is once home- the food was cold, no sauces or fortune cookies. This unfortunately has not been an isolated incident. This has happened on our last two visits. It’s really too bad because it’s always been one of our favorite places and we even order when family is in town! No more! All that needed to be said was we are sorry for the wait time. A little communication goes a long way! I tried to communicate this in the restaurant tonight and it was completely ignored. I hope you will become more considerate of customers who are supporting you...

This restaurant every time I order she gets my order wrong!!! Is the third time she takes the order wrong and end up charging me $40 dollars. I live across here and is convenience for me to get food especially wen l come from work after a long shift in atrium health, I ask her please I want a Dinner pork fried rice with sweet and sower chicken, and a extra egg roll, I don’t know what is so hard to understand. She gives me a fried rice with sower chicken that already comes with an egg roll, put 2 extra egg rolls and another order of fried rice separate !!!!!! So I’m her mind I’m telling her a dinner with sower chicken 2 extra egg rolls and another extra fried rice.

I Calle her and said lady this is the 3 time I order a dinner and you charge me all this extra money. For one person. Is there any way you guys can hire a person that speaks better English to make the orders easy for them and the restaurant, she said what I could understand l, Thant if I want someone to speak English to go someone else. I was not rude to this lady.

In top of that she gave me the order with no sower sauce.

Very unprofessional and the way she doesn’t care she probably do this to all customers!!! Over charge because she always mistake the order…

This place needs to shut down for business. Rude and nasty. The food is...