Burger King — Restaurant in Charlottesville

I travel often but have gone to this location numerous times. Over the past couple months this burger king has been nearly run into the ground many times napkins are taped to the outside menu cause supplies weren't ordered cause managers dont know how to manage. I visited today for lunch as I did a couple days ago and as usual my food wasn't made to any standard. First time I asked for cheeseburger, xtra mustard. It came out soaked in condiments all over the outside cheeseburger. Second time I asked to hold the ketchup and add xtra mustard, again all over not under the bun and I watched the employee throw my food in its bag to the window counter "look at security tapes and it says it all" so I had to talk to the manager who was sitting on a stool in the kitchen playing on his phone and wouldn't come talk to me until I raised my voice politely and showed him my disgusting burger that I couldn't even hold cause the xtra mustard was loaded all over my food. Unacceptable. Yes I do have corporate burger king training and that's all I can say. The owner should be ashamed and very upset that people who dont care about customer service and dignity are running the place into the ground. I will never return to this location again and I'm scheduled to be in contact with burger kings regional office to show my pics and share my family's repeated experiences with this less than acceptable customer service REVOKEABLE FRANCHISE. . I love burger king and its food but not from this location. When I worked for burger king, customer service with a smile and manners was everything, it's not hard to remember our training but if you dont care of yourself then you cant show respect for paying customers. Sorry so long but someone has to go to the top cause this isn't how burger king wants to be seen in...

At BK... have it your way!! You Rule?? Not at this location?? I always stop here to get a hash browns when I'm traveling on my way to the airport. I stopped this time and the bathroom was gross and the customer service was even Worse?? I ordered a medium hash browns and it was $3... ok sticker shock. The woman took my order and I paid for it. Then she turned around and went to the corner and started talking to somebody in the back of the restaurant. I just stand at the counter waiting. 30 seconds pass. 60 seconds pass. Almost 2 minutes pass?? Hello?? Can I have my food please?? It would have been different if she had to walk to the back of the building to get the food? The hash browns were two feet in front of us right there the whole time??! I had to ask a young man that came from the back of the building to give me my hash browns which he did. I would have loved to ask for the manager. But the woman who took my order "WAS" the manager. They seem to be running the place now like they know it's going to close in 2 months and it just don't care. Not sure. There might be some good people in here and something's telling me there might be some good people in here but maybe they are just discouraged and burned out I don't know?? I didn't feel valued as a...

When I got in line there was one person in front of me giving the cashier her order, when the cashier got through with her she just walked off into the back,I waited 3-5 minutes she didn't come back ,while waiting I noticed the tall young guy making sandwiches had picked up his cell phone and did a few things on it while wearing his plastic gloves,when he put his cell phone down he did not change his gloves,he proceeded to make sandwiches,a few other people had got in line by then I told them that it was not acceptable in the restaurant...