Dunkin' — Restaurant in Chattanooga

I made a purchase on the DD app but when I arrived, I was told that they did not have the drink that I ordered. I was offered a few different choices and decided to settle for a regular lemonade. Once I got to the drive thru window, I asked if I would be given the difference that was owed to me due to the lemonade costing less than the original drink that I wanted. I was informed that since I had ordered through the app, that they could not give me any money back at the store. Another employee seemed to think differently but he was unable to give me the difference as well. I was told that I would have to call the number on the receipt for further assistance. The difference that was owed to me ended up being 77 cents, which is not a big deal, but if this happens to other people DD could possibly be getting away with a ton of "free" money. This DD is currently out of several of the refresher flavors as well as the strawberry bubbles, however, it does not indicate this while ordering on the app. You can still order it and it does not notify you that the store is out. Fast forward... I got home and intended to call the number that was on the receipt, as I was advised, however the only number that I was able to find on the receipt is the number of the actual store. There was no point in calling that number since they could not help me while I was there. My advice is to not order on the app! I know it's quicker, but it is not worth the money that you could potentially lose. This in no way has anything to do with the staff! They are always friendly and...

Had a unpleasant encounter at the window with a rude young guy just now. I paid with my gift cards from the app, which I guess it hadn’t updated & it still said $ was on it. I told him I would pay with two different ones. The first one he said it says insufficient funds. He scanned the second one and it went through & he says rudely you still need .6cents. Which I say, I know. Because I told him in the beginning I would give him two different ones. He quickly gives me my coffee barely holding it like he had an attitude. I ask for a straw & napkin & he snatches the napkin out of the holder. I take it & he walks away. I get 1/2 way down the road & realize my coffee is cold, when I ordered hot. I called & talked to the mgr. I come back & have an encounter with the same guy. The remake fresh hot coffee & he bring my coffee to the window with the top 1/2 way on, no napkins and coffee and foam running out the top & down two sides of the cup. I sip & the coffee is barely like warm. Ridiculous!! He shouldn’t be working in the drive thru with that attitude. The name on the receipt is Alonna but I...

I stopped by the Dunkin on Signal Mountain Rd. In Chattanooga today a little after 8am. It was busy as usual. Rather than using the drive through which was backed up to the street, I decided to go inside to order. That was a mistake! I was the third person in line and must have watched a dozen or more car served at the drive though while no one would attend to the counter. I even commented to the lady in front of me about it and she said that she should have stayed in her car. Finally a lady (Angela), began to serve the counter, when it was my turn several minutes later, I commented about the menus not being turned on yet and I could the frustration as she picked up the remote and turned them on. I apologize as I do not have them committed to memory as she does. Overall it was not a pleasant experience, why have an inside counter if you are going to ignore it and then why get frustrated with customers because they are not happy with the lack of...