Mean Mug Coffeehouse Northshore — Restaurant in Chattanooga

food was mediocre overall service was ABSOLUTELY terrible

I brought my wife here (at 2:26pm) as a small celebration because we just picked up a new car and got a new job.

We were in high spirits until we ordered our food (smoked salmon bagel, breakfast plate, chai latte, oatmilk latte).

The lady (receipt says Martha Grace C) at the register said, "to go? ...or for here...." and had paused as if the "for here" option was not good.

We said "for here" as we were just going to have a quick snack and leave. We knew they closed at 3pm. The restaurant had about 15 customers that looked like they were busy working.

"You do know that we close at 3pm right?" -Martha Grace

"Yes that's no problem" -me

We sat down and got our food within 8 minutes. She had brought it in a to go bag with no napkins, and one pair of utensils even though we said "for here".

When we asked why it was in a to go bag anyway, she said "because we close at 3pm."

The salmon bagel, chai latte, and oatmilk latte were good.

But the breakfast plate honestly looked thrown together like a gas station meal. The potatoes had a large brown crusted mass that looked to be crusted leftover food from the grill.

We finished our food at 2:45pm and left at 2:56pm.

There were at least 6 customers still sitting and in meetings by the time we left.

I understand a business has closing hours, and I won't go somewhere 5 minutes before they close to ask for a fresh steak.

However, being upset with a customer for walking into a coffee shop 36 minutes before they close on a tuesday is ridiculous.

The food quite literally took 8 minutes to deliver, and another 10 for us to eat the light meal.

You should not be treating anybody like this. And if there is a problem, there are much better ways to resolve it. What you did was childish and tarnishes the reputation of those who work hard to...

I’m shocked this place is 4.5 stars tbh. The coffee is not great, especially compared to how many good coffee spots there are in Chatt. Their vanilla syrup is very artificial tasting. Last time I was there the lemon bread tasted like they mixed up the salt/sugar while baking. Maybe an honest mistake but still, yuck. BUT The service gets worse every time I go!! They’re one of the few spots that has quick sandwiches so I’ll sometimes stop in omw to work. Today I sat right by the counter to wait for my sandwich. 25 minutes later I ask when it might be ready, they handed me a bag* that had been sitting on the other end of the counter for idk how long. There were 3 girls at the counter, yapping, as it wasn’t busy. I heard their entire conversation so I know had my name been called out for my order, I would’ve heard it. The funny/ironic part is that the loudest girl was talking about two other jobs she was waiting to hear from so that she can quit her job there. Substitute teacher/wedding coordinator. So yeah, service sucks and the kids don’t care about their jobs. And their tip jar had a joke about lobsters not tipping bc they’re shellfish… lol If you hate your job and don’t want to do it well, fine, but don’t expect a tip?! I hate leaving bad reviews but it’s bad every time I...

I would love to see you reduce your single use plastic offerings at this café. While plenty of people were enjoying their meals for here, in reusable dishware, it seems that almost half the tables did not get the memo that they had the option to create less waste.

By asking customers clearly if they’ll be staying here or to go, and by not offering frivolous and unnecessary plastics, like the throwaway water cups seen here, you will be able to empower your customer base to keep Tennessee beautiful by not contributing further to the plastic waste crisis.

Because at the rate we are producing and consuming plastic, only 5% of which actually gets recycled, we are slated to have more plastic than fish in the oceans by 2050. It is up to individual consumer behavior, the restaurants that we choose to give our business to, and smart policies to keep us from worsening our reliance on this material that is making us sick, and that is polluting our environment at rapid pace.

Thank you for considering how to help your customers help the environment. For me, it means a lot to support a business that aligns with my values, which are rooted in my love of place and this beautiful scenery we are surrounded by. Let’s keep it beautiful by not adding to...