Burger King — Restaurant in Cherryville

I placed a mobile order and was nearby and definitely didn’t expect it to be ready as I walked in, it was around lunchtime so they were fairly busy few people sitting down to eat they had a mobile order ahead of mine and a couple in the drive thru I only seen 4 employees and trust me they were moving as fast as they could the smaller short haired girl was keeping it all together but they finish the order ahead of mine and start to work on mine she takes the ticket to the cook and this is where it went wrong he claims very loudly several times that he had already made my food and that he wasn’t making it again and that they must’ve put it in the bags they just gave to the person ahead of me he then proceeded to walk out of the back door outside all while exclaiming he wasn’t making my food again this poor girl apologized when she definitely didn’t have to and starts to work on my order this man walks back in thru the front door still exclaiming he wasn’t remaking the order as if no one heard him the first half a dozen times he said it very loudly I then watch some guy walk in thru the front door walk to the area at the front desk that they use to move between the dining room and kitchen catches ol dudes attention proceeds to hand him a “Gushers” packet in a “handshake” while ol dude says “yeah I appreciate ya man” and dude walks out while this fool goes to the back I guess to put his “Gushers” up and then goes back to working on orders now see I should’ve been mad about my order (I wouldn’t have been anyways I’ve worked in fast food I know how it is) but I was more mad that I just watched this man receive drugs right in front of a whole dining room as if it was normal I’ve never seen some mess like that and finally they get my food ready this poor girl was apologizing profusely and didn’t need to be my food was hot and correct that’s all I could ask for but dang do better drug test them employees who knows what kind of drugs he was doing some stuff comes out in your pores and he’s handling food but no wonder he flew off the handle about a mistake the way he did dope sickness had ahold...

Major fail and terrible experience! I ordered using the app in the parking lot & immediately drove to the drive through speaker. I had to wait 10 minutes before I could even say I had a mobile order. After 5 minutes of waiting, I was trying to cancel the order on the app, but no luck. I even went in while the other person stayed in the drive through waiting to say we had a mobile order to see if inside pickup would be better. There was a person in front of me and nobody at the counter. After waiting a few minutes I went back outside. Once you order you are stuck, because you pre-pay! If food has not started cooking then allow customers to cancel the order from the app! I waited at least another 20 minutes in the drive through before I had my food, so 30 minutes total from start to finish for large fries and a regular hamburger. While I was at the window, the girl taking the orders told several people at the drive through speaker to come in and order. Multiple orders were handed to customers inside before mine made it back to the window. Totally unacceptable. When I got home the burger was on a small fish shaped bun, half the size of what it should be...like a kid sized slider! Picture below. I could tell when I put my hand in the bag something was not right. If they were out of regular buns, I should have been told on the app, or at least when I said I had a mobile order. The fries had so much grease...like the temperature of the oil was not hot enough to cook them properly.

I thought it was interesting that the price was significantly higher than other nearby BK locations. Can the franchise just make up their own prices? Does BK even monitor their franchises? If not, it is time to start!! Save yourself a headache and read the reviews. I wish I had. I will not be back to Cherryville BK and it looks like several others feel...

Ordered for pickup on the app, after checking store hours on Google, Google maps, and bk's own site. App accepted the order and debited the money from my credit union acct immediately. My son drove to bk, tried to use the drive thru as instructed by the app, pulled around the building and parked, to call me & make sure they were open. One employee was in his car smoking, parked next to my son; 2 employees were opening the drive thru window frequently, looking at him. These employees decided the best option was calling 911, to report a suspected dealer loitering in their parking lot, "acting dangerous". After my son talked with the 2 officers who pulled in behind him, he called me back to tell me what had happened; why he had to hang up on me. When I tried to get the app to refund the money for the food we couldn't get, it notifies me bk's refund policy is to return customer's money in 5-10 business days. Money they take from accounts immediately, takes them 5 - 10 business days to put back. Into the same account. They don't worry themselves about staff deciding to close early, after accepting orders, or for calling the police when customers attempt to pick up food they were charged for, or for the time and money people have to spend while attempting to...