Burger King — Restaurant in Chesapeake

I’ve gone to this Burger King on several occasions once when I live close by and I will stop past for a whopper back then the food was OK now it is gross. It takes too long to place an order. It was taking so long people were leaving the cause in front of me pulled away And some of the people in the back pulled away. We waited 15 minutes at the drive up window after paying for our order and when you look inside the window, everybody’s just standing around talking. It shouldn’t take 15 minutes to make three whoppers What the owner should do is sit back in the parking lot somewhere and watch how much business they are losing because the employees just don’t care they want people to go away so they don’t have to wait on them. I ordered three whoppers once and they gave me three junior whoppers. The reasons I ordered the whoppers was because I was told that they did not have any big fish sandwiches so I ordered whoppers when I got home they were junior whoppers so I took them back. Met a young lady in the parking lot that works there and she asked me as I approached the door. Did they get my order wrong? I said yes I said I want big fish, but they said they were out of big fish. She told me that they did have big fish and the young man did not want to cook them. The owner of this Burger King is not spending enough time checking on her employees. I know her profits are dropping. She have employees that just don’t care and it shows with the long lines And bad food. I asked them to make me a whopper fresh off the broiler And they called their self punishing me for doing this so they made me wait 30 minutes and it wasn’t off the broiler, It had been microwaved. I will never go back to this Burger King again until management do something about they’re lazy employees that just does not care about service. I would fire everyone in that Burger King and start over. The owner must not care about their business. On the job , if you have time to lean, you have time to clean . That would be the best Burger King in Hampton Roads. Oh , let me catch you on your phone , it better be an emergency, you going home to be on your phone. The manager is weak, she allows the employees to do what they want to do. I wished I could give them zero stars . The owner doesn’t read these reviews, low wages get you lazy workers. Go to chic fila and you won’t see any of this mess going on. It’s a shame Burger King franchise allow this to ruin...

I don’t know where to even start. I pull up to the drive thru and wait at the speaker box for probably 2 mins before I say “hello” and a women gets on and says “yes what your order”, she was rude the entire time I was trying to put my order in, when she gave me the total I was surprised she didn’t ask what type of drink for the happy meal, she said “coke” I replied “I’d like chocolate milk” she says “we don’t have that” so I asked for white milk. Secondly the screen on the far right on the drive thru isn’t working. Thirdly, finally get to the second drive thru window because the first one is blocked by coffee pots or something of that nature and no one, I mean no one acknowledges me for 5+mins, when I’m finally acknowledged they bring my child’s cold happy meal out and no drink, so I asked for the drink and that was a hassle too. The car in front of me seemed like they had their order wrong too and moved forward enough to park their car by the closest door but not leaving me enough room. When my order was finally done I’m trying to leave but because there is a cement barricade on the other side of the drive though my only option was to drive forward or backward. The car (full or 4 individuals) in front of me refused to move even as I walked up to it (I was nervous for sure because at this point I’m leaving my kid in the car and I don’t know who these people are). The car said they’re staying right here because BK told them to wait there. I said “you can’t just move your car around” they said “nope, but we’ll move if a BK employee tells us to move”. I go over and knock on the drive thru window to get someone attention and no one would come over. Thankfully I see a BK employee taking some boxes to the trash area and I ask him if anyone was coming around so I could back up and he said yes. So I still couldn’t move, but he did go and speak to the car and asked them to move around, which of course they did. The car laughed as they knew they could have just moved around but had to make it a lot more difficult and the ignorance was uncalled for. Unfortunately I will never return to this BK. Not sure what I did to that car to be so rude but they...

I would rate 0 if I could. It's 9am and they're taking orders and then moving people up to fool their clock to wait on their orders. It's been 20 mins and nothing yet. She brought out two orders and when I asked the status of my order she said yeah. I asked what does yeah mean and she said it's coming out. Well duh...when??? I don't understand how they're still in business.

Update: 30 mins still waiting. I went inside to ask for a refund and the girl from before with the attitude said oh here's your food. The manager wasn't much help she said is everything ok? I said you took the order and could've given us the option to wait 30 mins for our food. She said the cook was the only one back there, and that they didn't know it would take that long. I said yes you did there were 4 or more cars waiting so you had an idea. Just excuses. No sorry for your wait or anything. Just attitudes and excuses. They need to close this location just as they did on Great Bridge; sadly for the same reasons. My food was nasty. The croissants looked like someone stepped on them and the crowns of them were stuck to the paper. The fried egg was brown and burnt and the hash rounds were hard like rocks. They had 30 mins to prepare and still didn't even put in much effort. I didn't bother to take it back. I'll take the loss as a lesson learned and will NEVER EVER go...