Cold Stone Creamery — Restaurant in Chesapeake

I went to the Ghent location in nordolk and had such a hard time ordering the exact same thing I order from them and other cold stones all the time. Im allergic to certain toppings and I was basically refused the toppings I normally get. I normally dont right bad reviews but this visit was absolutely ridiculous. I explained that I was allergic to certain nuts and that my order is mad in the back. The young man put my ice cream on the cokd board up front without cleaning it. I said something to him again that my order needed to be made in the back. He takes the ic cream off the cold board and puts it back in the ice cream container (cross contaminationat its best) ,goes to the back and then comes to tell me they couldn't give me regular peanuts because its a possibility that other nuts are mixed in. I asked couldn't they give me the ones up front, they said no. I get my ice cream and they didn't have my waffle bowl, I explained that I asked for a waffle bowl and tge young lady who was bringing me my ice cream says to me, ma'am just to let you know there is a possibility that walnuts maybe on the waffles I just want to inform you because you are allergic to them I have to let you know. I said Ma'am I've never had a problem with getting my order they way I've been getting it and now its a problem. She proceeds to say she is doing her job. I need to know what the procedure and rules are pertaining to people who are allergic to items. Peanut allergies are common so I dont understand why they dont have these items separate from the other topping. I need to speak...

Always love going to Cold Stone. Friendly service by both staff members who made our order. Helpful with our questions too. No Cookie Dough ice cream was displayed so we asked if they had any and they did. They were and got it for us. We got the Dough-Lightful Peanut Butter in a Like It size with no sugar crystals. It was awesome. I love the richness of the cookie dough ice cream with the peanut butter, and peanut butter cups mixed in. It is amazing and so so tasty to me. We also got the cookie dough bites dipped on the side. They were dipped in chocolate. He really loved it but he does love eating raw cookie dough by itself. He liked the chocolate it was dipped in as well and said it was something to hold onto. I prefer my cookie dough baked into cookies or into ice cream so I wasnt a huge fan of it. It was tasty but just not my thing. They were a good size and were only 99 cents each. Great deal. Try them out if you love cookie dough. All locations are great. This location may be a little better since it is bigger inside than some and they have a female and male restroom. Some Cold Stones only have unisex toilet. The store itself was very clean too. They have indoor and outdoor seating options. You can also buy more than ice cream here but that is all we get usually. I will go back again, of course. I have been to this location...

*UPDATE * I spoke to the manager (Diane) today. She was very dismissive of my concerns and told me they have a very flawed system. No apologies for the situation. Will be contacting the corporate number now.

My boyfriend (Hispanic) and I (Caucasian) came to this store (suite 141) on August 10, 2024 at 5p.m. when we arrived, the store was pretty busy (6 people ahead of us) so i knew we would need to wait for a bit. As we are waiting, I noticed that as one employee finished assisting one customer, that employee would then help the next customer in line. This continued smoothly through the 6 people ahead of us, until they got to my boyfriend. They had already taken my order and were in the processes of making it. The employee that had just finished with the person ahead of me came up and asked who was next. My boyfriend stated that he was, and she said "oh, she'll help you" (pointing to the girl that was making my dessert). So now, my boyfriend and I are expected to wait longer, because she wanted to skip him? I'm not sure if this is due to his ethnicity or if she just decided she didn't like the looks of him. I am VERY disgusted by this treatment and I DO NOT recommend anyone visit this...