Sarku Japan — Restaurant in Chesapeake

Today 31 Aug 2022. I have been to this Sarku at Greenbrier Mall for many years and I continue to get the same chicken and shrimp teriyaki with no vegetables but extra rice in place of the vegetables. The younger employee there gave me half a plate of rice and I asked him for extra rice in place of the vegetables he said, I gave you extra, I stated that the gentlemen in front didn't get vegetables and he has a full plate of white rice covering the whole styrofoam try. The gentlemen in front of me agreed and asked the young employee to add more for me. The young guy got loud and said I gave you white rice. I said we shouldn't argue over this and he walked away mumbling something. I asked him did he say something in Spanish because I speak Spanish and heard the foul language, he stated he spoke english. I asked for vegetables and he refused. Then a young lady two spaces ahead(standing there with me) of me stated she asked for fried rice with her teriyaki and the young man stated no you didn't, she stated yes she did. He stood there and wouldn't change her order to the correct order and made her take it in which the young lady had no choice. There customer service was absolutely unprofessional in the way they handled mine and the young ladies. Maybe it was a language barrier mistake on thier part but the employee was very unprofessional. This review deserves an email back from the owner. No one should have to go through this, especially two people in the same line. Maybe add measured scoops to ensure and show the consumer the proper amount. Last time I come there, horrible...

I used to come here every weekend when they had the $6 chicken teriyaki special. This is one of my favorite meals it tastes so good. Since they’ve raise their prices I don’t come as often, I’ve noticed the prices are being raised and the portions are getting smaller. A while back they got smaller trays. Tonight I went up there and paid nearly $10 for this tray. A tray only half full with little to no rice, hardly any vegetables, and hardly any chicken. There were guys in front of me that had full trays so I asked why mine was empty when the people in front of me was full, and I was told I had the correct portion. I don’t care how good the food is I’m not spending $10 for half a tray of food. Super disappointing, I wish they had handled...

I should’ve listen to the reviews! This place is the worst! I ordered a small Teriyaki and they tell me they only have one size. Not sure when that started but ok. I also ordered a shrimp tempura. I watched them put dry veggies and chicken that had been sitting on the grill in a tray for me. I asked for xtra sauce to go for my shrimp tempura ( because I don’t like the yum yum sauce that it comes with) and you would’ve thought I asked for blood of their first born the way they responded. I got several no’s and no compromise or even basic good customer service. I ended up asking for a refund. NEVER GOING BACK! And I also let them know I understand now why the reviews...