Sky Zone Trampoline Park — Attraction in Chesapeake

If I could give this place zero stars I would. have never in my life been treated as disrespectful as I was by Ron the manager at this establishment. This past weekend I took my niece and her friends out for her birthday. When i arrived I was barely greeted and stopped at the door and told that they were only allowing members. The staff at the door nonchalantly told me that I could try and see if it would allow me to buy a ticket online.. I return to my car and spend $75 on tickets for my niece and her friend. I paid for a 6pm time slot for the duration of 1.5 hours. When walking back to the door the manager says that we close at 7. I explain to him that booking times on the site showed booking up until 8:15, Ron immediately cuts me off in the middle of speaking and rudely says “we close at 7”. I was never offered any other alternative to reschedule or receive a refund. Instead I was told that I could either rebuy online for an hour but i will still only be allowed to come in for 45 min. I inquired about a refund and was rudely told that they do not process refunds but I could email and request. I explained to Ron the manager how inconveniencing this was and that it is an error on the business for false advertising. I was never offered an apology instead I was met with condescending remarks and shoulder shrugs. I return to my car after speaking with Ron and I check my email and read the refund policy that sales sales are final. I return to the building and patiently ask to speak with the manager again. Two staff members approach in efforts to see what was the issue and to assist me into speaking with management. Ron turns around sees that it is me and again and when I questioned the policy vs. what was told to me I asked would I receive my refund since this was an error on the business. Ron looks at me shrugs his shoulders and says “maybe you will maybe you won’t”. I’m in shock that this man was actually being this blatantly rude for NO reason at all and ask if he is serious? I reminded him I paid for a service that they said was available and it wasn’t and I was asked to leave. Ron refused to give any contact information for corporate, instead I was told to contact the original email that was given. That email is ran by Ron himself. He slipped up and clarified that AFTER he told me that the email was for the “refund team”, the same refunds that he claimed he didn’t process. I believe had a been of another skin tone that I would not have been treated so disrespectfully for absolutely no reason at all. I am DISGUSTED that someone like this that clearly racially profiles and discriminates not only against color but also against age is left in charge of an establishment, especially for children. BAD FOR BUSINESS. I will never return or recommend anyone to this place. Since Ron the manager refused to provide any type of accommodation I will be disputing with my bank and filing a formal complaint with my local NAACP...

First time going to this business and have others to compare it to. Walking around, I noticed the entire place is too small for this type of atmosphere. To begin with, changing out of shoes was a battle. The two small benches were overtaken by teens eating and disregarding all the people jumbling around with little children trying to get them in and out of the small area right in front of the traffic heading toward the restrooms. There was especially not enough seating area for adults let alone to stand and supervise. Which leads to the biggest problem that happens when these parks don't have sufficient walking space to track your children and that is those parents that go to these jump places for social hour with their friends, huddle in the middle of aisles to talk, turn deaf and blind to their children, and let them go running recklessly and disregard all the safety rules despite all the ages from young to old jumping and running in different directions. This was the culture here. Having to push through crowding adults blocking the limited pathways. I have small children that behave better than the older children out for skin and blood when they run into the pits, trampolines, and dodge ball court. There are not enough attendants working to monitor each area and so you have a mixture of reckless parents and children. I observed parents of very small children letting them wander without concern for their own safety let alone the safety of the children they can hurt by wandering right in front of older children seconds away from jumping into a pit. There is not a separate area for toddlers. They are all mixed in. You just don't turn your back on a 1 to 3 yr old and hope they make it without a blow to their heads. You have to sign a waiver that explicitly outlines this business is not liable for anything. If a parent is not watching their child, regardless of age, and the business is also not responsible for watching anyone's children acting unruly, then I will be on top of mine every direction they go. Another safety concern despite the waiver concerning the business' own negligence were the several noticeable "repairs" covered up on the platforms toward the back corner where the basketball hoops are located. Appears lifted and sunken in several spots with taping throughout. The food available was chips, vending machine ice cream, slushies, and bottled water and coffee. Military discount...

Very disappointed in our trip this week. Had a play date with friends- one who is a child with Autism. We were followed and harassed by the shift manager (Izzy) throughout our time there because our friend was unable to wear their socks. We explained multiple times his needs, she cut us off, barely allowed anyone to speak, and kept telling us he had to wear them. We offered to put on his own pair of socks, but she said it wasn’t good enough, it had to be theirs. I asked to speak to the manager, she gave me his number. Ron was just as rude as Izzy- he told me they make no accommodations for children with special needs. I said that’s illegal and he said to put the socks on. I told him there was another child running around with only one sock on, and he told me that I was not telling the truth. I was literally looking at the child, and being told I was a liar by someone who wasn’t even there.

Our friends had been at this same location more than once. They have tried everything to get their son to wear the socks. Due to his sensory needs, he just can’t wear them. In the past, as recent as June, the staff has told them not to worry about it. Ron and Izzy both kept referring to the waiver we signed saying he had to wear socks. That is not listed on the waiver. After contacting other Defy locations, they also said wearing socks is not required when there is a special issue, and that it is not in their waiver.

We cannot get ahold of corporate, but if Case Lawrence would like to discuss this, or the media for CircusTrix, we would be more than happy to speak with you.

Ron and Izzy- y’all handled this incredibly poorly and created an unnecessary situation, making an already tough journey for our friends, even tougher. Over socks. SOCKS. You refused to accommodate, offer or allow other suggestions, and have been nasty to all of us who spoke to you. Y’all even had the nerve to have a staff member hand this 3 year old a pair of socks when you were harassing us, unbeknownst to his mother. Because you were keeping us from being able to fully attend to our children. Seems like that is MORE of a hazard. I hope you never have a child or family member with special needs because I see how you would treat them. Let that sink in.

ETA- seems the new manager Ron has anger issues from reading other reviews. Y’all might want to...