Tropical Smoothie Cafe — Restaurant in Chesapeake

I dread going to this location. My GPS told me the Harborview location was closer and I should’ve actually gone there. I’m sure they would’ve possessed more professionalism. The little Indian woman who manages the store is very disrespectful and lacks professionalism completely. I asked her about menu item, and she seemed very irritated. If I have questions about the ingredients It shouldn’t be hard to explain if substitutes can be available. Also, I was very well aware that the store provided a military discount and when I asked her about it, she huffed and said if you use a military discount you won’t be able to get points. I instructed her to cancel the whole transaction because she was being very rude. At that point she said I will give you the military discount. Neither of the discount nor the points matter. It was the lack of customer service throughout the store. Two of the associates were sweeping when I walked in and in the process of me ordering, she instructed them to come help in the kitchen area, and those associates didn’t even wash their hands, I promise you I’d never be at that...

I always order pick up online at the Hampton location (the one closest to me) and when I got to the store I realized that for whatever reason this one particular time it sent the order to this location in Chesapeake instead of my normal location. I don’t know why it did that As this has never happened before and I’ve ordered pick up many times. I thought no problem I’ll just call them and have it canceled and re-order at the right store. The store manager at the Chesapeake location told me on the phone that they could not refund me my money because the smoothie was already made and that I would just have to pick it up. I told him that I live in Hampton so I wouldn’t be able to pick it up. He said the best he could do was come back next week and his employee would give me a free smoothie. I already told him I live in Hampton. I’m not driving 40 minutes away for a smoothie. As much as I spend at tropical smoothie they should have either transferred my order or refunded me my money. This is terrible customer service. They basically just stole nine...

First and last time going here. I ordered online. Go to pick up the order and the smoothie is sitting in a cube. I asked how long had it been sitting there and was told since I ordered it. That was a hour and half prior with a scheduled pickup time. I asked could she remake it cause it was just sitting out and not refrigerated. I watched her literally pour the drink back into the blender and add more ice and try to hand it back to me. I told her i didn’t want it and asked if she could remake a fresh one. She stated she “refreshed” it. I asked for a manager. No manager on duty. She takes it back and not 15 secs later a different worker brings the same drink back to me and says if a manager was there, they’d do the same thing. Ridiculous to give someone a drink that’s been sitting out for over a hour without being refrigerated and then to just add more ice like that’s supposed to fix it. I’m a trop fan but I refuse to ever use this location again. That was completely unacceptable. Then I open my food and it looks like this. Won’t...