McDonald's — Restaurant in Chico

Usually this place is pretty decent, they have long lines that take quite a while during lunch and dinner. Food is typical McDonald's, if you like it you like it and if you don't you don't.

That being said the employees can definitely use some training in friendliness. I had a big order for dinner, three 20 piece nuggets were among them. Sat in line for about 30 minutes with 3 cars ahead of me. Got to the window and when she repeated it back I said there should be three 20 piece nuggets, the last window repeated that part back to me so i didnt think twice about it. The lady said there are only two 20 piece nuggets on the order. I asked if I could just add it then since I thought it was on there. Instead of waiting another 2 minutes to grab those nuggets I was told I have to either come inside or go back through the drive through. I had to wait in line for another 20 minutes for 20 nuggets.

I know I should have checked the screen to verify it was all there, but it was a huge order and wasn't showing all of it on the menu. I don't think it was right to make someone with a massive order wait another 20 minutes for some nuggets, knowing I just spent a bunch of money on a bunch of food that would now be cold by the time I got it back to the kids party. I've seen 100's of people add things at the window, didn't think that was the right way to...

This place has a reputation of messing up orders as well as forgetting some items. Overall it's a great place to go to grab a quick bite to eat. But nothing more then that.. I dislike the fact the manager has someone working drive thru at night and if someone takes to long to order or doesn't speak up he gets angry with them.. I had that happen before and then I asked for a refund on my order sense I do no feel comfortable after the guy in drive through went to the area the food is being made and said something to him and then gave me my.change back. I explained what happened to the manager and he said theres nothing to worry about and nothing will happen to your food.. the manager also said he doesn't touch the food so that's another thing. I'm just telling you all this because the manager and him are friends and they were acting very suspicious when they were handling food. Especially ours.. I didn't think a couple McDoubles and a drink took forever. So I asked for money back and he hesitated and said "well it's a waste of food. It's going to get thrown away and you get your money back, Are you sure you really want to do that? It's like we did all this work for nothing! " This has happened multiple times and multiple locations. I hope this gets settled out and doesn't continue to happen towards...

I don't know if it's only this location but I wouldn't be surprised if most mcdonalds restaurants in California are prejudice. This location, and their manager tonight, Erin or airen, are prejudice against people, like myself. I am in my 20s and I own a vehicle, as well as a debit card, normally. Tonight though, my truck is in the shop, and I rode my bike, carrying some cash in my pocket without having to bring my purse and wallet. An employee outside informed me that the dining room was closed, no big surprise there. He offered to ask his manager if they could accept my cash payment for my extremely brief and simple order of a quarter pounder w. Cheese and a drink. The manager, denied me the option to pay cash for my meal. Why was this even a problem for me? I feel embarrassed and discouraged about myself and my circumstances in life now because mcdonalds singled me out to reject me for riding my bike and packing light. I honestly felt tears when I doubled checked my account balance to see if maybe I had at least $2 on my card so that I could overdraft my account in order to get my cheese burger. In the end, I went to Arby's and it just wasn't quite what I ventured out tonight to pick up...