Pizza Guys — Restaurant in Chico

I reccomend Pizza Hut on Mangrove Ave or Domino's on Esplanade and E Lassen Ave.

Explanation:

Sister in law ordered a pizza over the phone under my account to my address. They did not confirm the address and as a result delivered the order to an old address who was kept expecting a delivery. Which is weird in its self. But any way a couple hours later, the owner calls my wife and tells her only $10 off and hangs up on her. I call back and speak to the manager (who was nice, helpful, and tried her best to make it right). During my conversation with the manager, she said half off was given (but they didnt tell anyone). I told her a couple hours late was worth more than half off (especially since we have to pay for delivery and coming from the days of "30 minutes or its free" days). However, she could not over ride the owner. I asked to speak with the owner, who was on site, but apparently with a new employee (I thought it would be a good opportunity to show an example of good customer service). But he refused to speak with me, even when told they're losing a good customer. He still declined even when reminded of the other pizza choices moving in the north end and cutting into their business.

Summary, this was not about a wrong delivery, because it happens. But this is more about the customer service and refusal to make it right.

Because the address wasn't confirmed and the order was delivered to the wrong address, the owner should have given it to her for free instead of half off given the amount of time she had to wait.

End result, no longer a customer...

New to the area, I was Looking at the reviews I was worried with all the 1 stars but reading it further made me realize all the bad reviews are mostly about delivery and poor management exucution after mistakes were made.

I tried it and wasn’t disappointed. Now I’m not sure if it’s just their delivery that sucks or what but I used Door Dash, came hot fresh and in a timely manner. I ordered a personal panned pepperoni pineapple (yes I like pineapple on my pizza) and a garden salad. Cost me 17$ (delivery and tip included) which is a little steep but that’s my problem considering I didn’t pick it up.

**The pizza was fresh, tasty, and super saucy like I like it. Decent size, and the salad looks small but it definitely has a lot more to offer then meets the eye. It was tasty as well, nice and crisp. My boyfriend is a pizza connoisseur, I’ll definitely have him try this...

Ordered a pizza online, waited for over 30 min past the 70-80 min estimated wait time, they had no idea where the pizza was when I called. I asked very nicely on the delivery instructions if they would please knock quietly as to not wake the sleeping baby. When the pizza finally showed up 2 hours after placing the order she rang the door bell waking the child and non apologetically handed me my cold pizza. I called back to tell the guy he didn't need to send a second pizza since mine finally arrived and to let him know his employees were providing very lack luster service and received excuses and no apologies. Needless to say I'm never going to be spending any more money with this...