Burger King — Restaurant in Chino

We made an order online via the app for pick up, so we were genuinely confused about our order being incorrect. We only got 2 burgers, and both were not made how we asked. Both were impossible woppers, one with no veggies, added onion rings, the other everything on it, excluding onion, and both added cheese that we had to pay extra for. Once we got it home we noticed that both burgers had onions, the burger that was supposed to be just cheese and onion rings was loaded with veggies that made the onion rings gross and soggy and the one that was supposed to have everything on it, with the exception of onions, didnt have cheese despite us paying for it to be added to both burgers. I guess we should be grateful they did, in fact, give us the patties we asked for so we could still eat, but I digress. Ordering online is supposed to be the easier option for both the customer and server to ensure fast service and to reduce the risk of mistakes. I'm not sure what happened, but I highly doubt it was souly the fault of the staff and likely an issue with the app. I usually am very satisfied with BK, especially now that you're the only place that still actually caters to vegetarians without using disgusting tasting brands like Dr. Preggers. I hope that whatever it is that caused the error is addressed...

Ordered food on the application it accepted my order and then I proceeded to the drive thru and was promptly told by a worker at 10:30pm that they were closed and that they never received my order even though my order went through to the app no problem. They claim short staffed and that they were “cleaning up and closed prior to my arrival “ already prior to their actual closing time at 11:00pm. Terrible service. Terrible customer service and what’s worse is that if I was to do this at my place of work and told someone that I couldn’t service patrons between actual business hours. I would be fired. America use to take pride in their work and workplace now it’s just ran by soulless workers who simply lack a sense of pride and would rather delicate to a refund process than actually providing a service. Sad times we are in and will be avoiding this particular location due to the lack following their company policy and guidelines.

TLDR: On the other hand I expect that their kitchen must be spotless if they’re are advising customers business is closed during working hours and will Not serve you due to made up excuses by workers but workers can be seen messing around on their phone rather than serving patrons. Avoid if you value your...

I got the jr whoppers that were $5.00 for 2. Without cheese. I brought 1 for my husband and me. It was really small I took 4 bites & it was gone. When I was going to college this was the place that I would eat at because I could afford it. But I will never go back because unfortunately my husband or me were not full. I thought McDonald's was bad. Because of their cheeseburgers were small but they are at least two sizes bigger than one Junior whopper. Plus I had asked for extra ketchup and mayonnaise lettuce and onions with no tomato. When I got home I had to cut up more lettuce put on more mayonnaise, ketchup because on one side there was nothing it was dry Never...