Carl’s Jr. — Restaurant in Chula Vista

unhygienic handling of food

Cashier was great very friendly I had a western bacon cheeseburger was hot and the order was correct I sat down to have my lunch there.

a big guy emptying the trash cans which was fine no problem. Then it happened The guy in the fryer station came out to help the people that were in the front counter he never removed his gloves. he took money and gave change to the two customers that were in line went back to the frying station and did his work. I saw him do fries chicken strips onion rings and something else I couldn't identify I think there were jalapeno poppers he touched everything with his hand he did use a scoop and tongs but he put his hands on the top of everything he put up wearing the same gloves he never changed the gloves the manager made up the orders and she had to go take them to the cars that were waiting outside from the drive-thru at least 6 car order that i saw she came back and she used hand sanitizer to sanitizer hands once then the big guy that was taking out the trash starting to help make the orders and he also started to take some orders out to the cars which he never washed or sanitize his hands both touched the food with ther hands but mosty the items that were in frys type containers i felt bad for the drive thru customers if they only knew so the manager whent to restroom I was about to leave and I said I'd wait to see if she at least wash your hands coming out the bathroom and no she came out about 10 minutes later and nothing she had her hands dry I never heard the faucet I never heard the air hand dryer I never heard anything to indicate that she had washed her hands she grabbed the trays that were in the lobby a few customers left she went straight to the counter put inserts in the trays and went on in filling the orders the sanitizing dispenser was right there I will never go to this Carl's Jr again i saw everything there is no excuse for this unhygienic...

I recently had a disappointing experience at Carl's Jr. that has left me questioning their commitment to customer satisfaction. As a frequent patron who enjoys their offerings, I was taken aback by the treatment I received over a simple request. After paying an additional 50 cents for jalapenos on my burger, I was met with skepticism from the staff when I asked for them to be added. Instead of a smooth transaction, I was asked to prove my purchase by showing my receipt, an action that implied I was being dishonest. This unnecessary suspicion over a minor addition not only dampened my dining experience but also felt demeaning.

The situation escalated when one of the employees, instead of addressing the misunderstanding with professionalism, told me to be quiet. Such rudeness is unacceptable in any customer service setting, especially over a straightforward request that could have been easily verified and resolved. It was not just the disbelief over the jalapenos purchase that was upsetting, but the overall dismissive and disrespectful attitude from the staff. This kind of interaction leaves a lasting negative impression, making customers feel undervalued and mistreated.

This experience at Carl's Jr. highlights a significant need for better employee training in customer service and respect. It's essential for all staff to understand the importance of treating customers with kindness and professionalism, regardless of the situation. Customers come to Carl's Jr. for enjoyable food and service, and it's disheartening when instead they encounter rudeness and disbelief. I hope my experience serves as a call to action for the management to reevaluate their customer service training and ensure that all employees are equipped to provide a positive and welcoming environment for every customer who walks through...

This is the worst location I've ever been to! I love Carl's Jr. But this one is bad! First the they weren't listening to my order, he asked "what?" 5 different times, they were out of a certain drink which happens but not at 1:30 and this place had no other costumers, change it out, there is no way you are actually out! Then we wait 7 minutes without anyone even opening the window and when they finally did all he said was the price and held out his hand. After all of that I almost didn't give this a bad review because we asked for an extra item and they gave it to us for free, now I see they were just too lazy to add it in. The soda we got was flat and watered-down and the burgers were thrown together as if someone were having a bad day! I can't stand this from somewhere like Carl's because as far as fast food goes it isn't as cheap so I expect better food. If I had known it would be like this I would have just gone to McDonald's for better service and better product! I don't know who I have to talk to because this experience was with the manager...