Panera Bread — Restaurant in Chula Vista

I ordered from this place, on their app, 4 times. First order, I went to pick it up in store and they didn’t have my order. They said they only had half my order and could not fill the other half. They said they would refund my money for the other half. They did not. Second time, I ordered to pick up in store again, and my order was incorrect. I had to wait for them to redo the order. At least they had the items to fill the order this time. Third time, I ordered to pick up in store, and they didn’t have my order at all. They had to pack it once we showed up. Then, when I got home, I realized they gave me the wrong size cream cheese. They gave me a tiny individual serving instead of the tub that I ordered and paid for. Who gets a tiny individual size cream cheese for 13 bagels?? Last, I ordered for a delivery to come to my home the day before Thanksgiving. They sent half my order. I had to go to the store to fix it. They tried to blame the DoorDash guy for it being wrong. They said he told them I wanted the bread bowls cut. I did not. However, regardless of the items being cut, it was still HALF the order. The DoorDasher didn’t fill the order. I used THEIR app. The same one I used the first three times. I ordered delivery because I’m sick and didn’t want to have to go to the store in person. Off I went though, 8:00am, to fix it. If I had waited for my husband to get off work to pick it up, they would have been out of the items needed. This location on Broadway, in Chula Vista, is just the worst. The only good things I can say are, when they have it, the food is good and the employees are not rude. They may be wrong, but they are courteous. That’s why I gave...

I come here almost every day, and it is generally a positive experience. However, since the new sip club system was implemented, it has been unnecessarily inconvenient and wait times can be of up to 10-15 min for a simple coffee cup when before I could just get it as soon as I walked up to the counter. I commend Janeth for always being understanding and cordial when I present my concerns. On the other hand, unfortunately the red-haired girl named Brenda needs more work with customer service: first day that it was implemented, she explained it in an undermining tone as if I should have already aware of a system that was literally implemented that same day and was not hospitable in the slightest, not even acknowledging when I said "thank you". I wanted to avoid being "helped" by her, but last time I asked for my coffee cup (how hard is it to grab a cup and hand it over? 3 seconds?), she said "it will be on the counter", without caring to listen to my concern of why my order had been taken off the queue despite not yet having received it. I walked to the counter... still no coffee cup. My co-worker ordered her broccoli soup after I ordered my coffee, and got her full order before I got my cup. I understand the intent of this new system, but because the people running it are not properly on top of it, it now falls on the customer to chase somebody down for a simple cup. Please, either fix the system or the staff running it, it's...

We didn't have a good meal here. My mom ordered the pick two deal, Smokehouse BBQ chicken sandwich with the Turkey Chili soup. I also got pick two with the Chicken Frontega Sandwich and the BBQ chicken salad. My mom didn't want anything with milk in it for health-reasons and when she got the sandwich, there was barely any chicken. She said there was just ¼ a cup of chicken for ½ of the BBQ chicken sandwich. Not worth the price; the amount of chicken she got should've been priced at 4-5 dollars instead. The guy we got the food from gave her chips instead and said that the turkey chili soup definitely has milk in it but in the kiosk, we wanted to exclude milk from the soup and it didn't stop us from ordering the turkey chili soup. What? My mom also got the the hazelnut coffee from the self-serving station and it wasn't hot plus it had a weird aftertaste. I tasted it too and agreed with her. For my ½ Frontega Chicken Sandwich, it didn't even have any basil. Not enough chicken, not enough cheese. For my salad, it was good. It tasted fine and I liked the sauce and crunchy little chips. My mother just came out from urgent care and she was in pain and I didn't care about the missing basil because of how hungry I was. My mother and I won't be coming back. I also got hot chocolate and it was too sweet. Don't get extra whipped cream and caramel...