The Honey Baked Ham Company — Restaurant in Chula Vista

So this is absolutely frustrating! On a normal day (other than the day before Thanksgiving) on the other 363 days of the year, you would be able to walk right up to the front counter to order anything on their menu. But on the Thanksgiving Eve, everyone and their grandmother, grandfather, pet dog, and so forth wants to come and order a spiral cut honey baked ham from here. During our visit, we had 'pre-paid" for our 5-lb ham, and didn't order any sides, turkey, rolls, etc. we ONLY ordered our ham. We waited over 30 minutes for our ham at 7:30am!!! Much of it was due to customers requesting to order sides at the time of pickup and IN ADDITION to their pre-paid order. NOTE: if you want side fixings when you pickup your pre-paid ham, order them also at the same time! You will get your order faster, and others in line behind you will also get their orders faster. The business does not make enough side fixings to be sold on the day of! We wish the business would return to their COVID guidelines and have a refrigerated semi-truck trailer out back doing curbside pickup for those who pre-paid! This would make the pickup process so much easier for those who pre-paid their ham. This must be a headache for not only customers, but even more so for the staff who'll be on their feet the entire day dealing with short tempered customers who have been waiting in line for a lot longer than they had expected. The line was as long as Disneyland's two Star Wars attraction rides. TIP: order online several weeks prior to Thanksgiving, select the earliest pickup time, and arrive 30+ mins prior to opening so your line will be the shortest throughout the day. Honestly, they need a better system for their pickup process and they had it pretty much down to a science during COVID, but since then, the process has only gone downhill. Once inside, the lobby pickup area's appearance was clean and tidy and the workers were doing their best to alleviate a bad logistical pickup problem. I can only pray this Thanksgiving Eve pickup process gets better in the...

I pre ordered a week prior to pick up, they didn’t have the complete order (a side)no big deal. I tell them I want a refund for the side and they say they can only void the transaction and charge me just for the ham, then do not honor the price of the ham I ordered online and mark the price up. When I show them the price from my confirmation email they take the ham they brought out to go get a smaller ham to match the price from the email. When I first get to the store two of the employees were bad mouthing the guy that was before me, completely unprofessional, owner should get involved and hold some customer service training and teach them what professionalism is and why it’s important to business. Do not use the H st. Location, completely mishandled by I’m guessing...

Tried to order a whole turkey and ham for Thanksgiving online but it kept emptying or putting extra items in the checkout so i decided to call to place an order waited for over 1hr 30min listening to the same annoying wanna be carlos santana wait song just to be told I had to be transferred to a different representative and possibly wait for approximately 1hr to be helped so i decided to just make my own, fyi there are only 3 options when calling in 1 is the catalog specialist 2 is to check on your order 3 is for nutritional facts and serving instructions so unless you want to wait 2-3 hours listening to the same hold song over and over, i wouldn't...