Dunkin' — Restaurant in Cicero

So I asked for a small decaf iced coffee and the girls there said they did not have any, but that they could serve me a small hot decaf coffee. You could imagine my facial expressions...So I asked for a small decaf hot coffee with a little ice to cool down and yes they did serve that. So I asked again why not iced decaf with mocha flavor again if I’m getting a small hot decaf with a little ice? She explained that it was a different machine they used and that because it doesn’t sell; they don’t make it because they end up throwing product away. I’m not upset, just leaving a comment to advise you guys to make up a believable excuse. I am a daily Dunkin Donuts customer and well you cannot tell me something different from what I see on the daily basis at my local Dunkin Donuts. So guys step it up because I don’t think you guys want any consequences with corporate. Not that I will make a big deal over this, but as far as I know, there are rules to follow on...

The first time in 7 years I walked into dunkin donuts. The girl behind the counter is yelling. "It's going to take awhile to place your order!" Come to find out, that line was for those who are waiting to pick up their purchase. It was a whole 2 of us that needed to place our order. So the girl walked around and did nothing that made sense. When the busy guy was finished with his job he ran over to take our orders, 5 minutes later. I finally place my order. In 3 hours later, their nasty - gross donuts are as hard as a rock. I finally remember why I hate Dunkin Donuts. Nothing seems fresh, nothing seems to taste good and it's costs more then it's worth. Drive to Summit, there is a bakery on 63rd across from the high school. Best darn donuts you can find (Their cakes and other items I am not a fan of). *photo had the Dunkin donuts munchkins and the real donuts from the Summit bakery. The display was made for my uncle's ...

Today I came into your location and purchased two sausage croissants, hash browns, apple fritters and a drink, and the lady who says she’s the manager and general manager forgot to put the hash browns (a honest mistake) My boyfriend calls the store to tell them they put no jelly in the bag and the hash brown were missing the manager (black woman) says I didn’t ask for jelly and “I don’t know what she did with the hash browns but I put them in the bag” this is not customer service that was just rude what type of store manager insult...