Burger King — Restaurant in Cincinnati

If I could give this place a neg 200, I would. Ordered $42 worth of food and one of the Whooper Doubles was messed up. Call for a $2 credit being my Whooper Double was missing a patty. The assistant manager a woman named Jen... I believe. I tell her that my Whooper Double with cheese was missing a patty... and I just would like a credit for whatever the difference was. She tells me that they were asking people to come back to the store and they'd fix my order. I tell her I had just walked in the house and didn't want to drive 15 mins just for a patty. She started screaming and yelling at me on the phone, then hung up. I called back and a Male answered took my complaint and told me to come back for a refund. When I get there Jen is yelling at another customer in the lobby over a messed up order. After yelling at the customer she threatens to call the police on the woman because the woman wanted a credit or refund. Jen then goes in the back for about 15 mins... then comes back and gives the woman a refund. Then she asks if she can help me... I tell her I called about my burger missing a patty. She then tells me she was the one how answered when I called. I tell her that I wanted my money because due to the sheer disrespect on the phone. She goes on to say that she was trying to give me the credit on the phone. I asked how... when she started yelling when I said I wasn't going to come back to the store over a mIssing patty? I didn't want to argue about an order I no longer wanted. She then threatens to call the police on me instead giving me my refund. I ask why? She goes on to say I was attacking her because she was a woman. I ask when did I attack her... she says... you wouldn't let me talk while she was talking to the woman before me. I reply, I didn't say a word. You and that woman were arguing I didn't have anything to do with that... she then started making stuff up and pacing. While repeating I'm not giving you anything. I'm going to call the police. Going on and on about she's a woman... she then goes to the back... comes back like 15 mins later crying really hard. Then she gives me my refund. The workers were threatening to walk out because of the way she was acting and how they were tired of this assistant manager and how she acts with people. That there were several other people in for refunds from the drive thru. It was a very crazy experience. Jennifer shouldn't be managing this place. Avoid this place...

My daughter and I waited 5 minutes before an employee came over to take our order. He stood there for several minutes. I thought he was logging into the register. No, he was watching a video on his phone with wireless earbuds. I asked if anything was ok, and he said he couldn't log into the register and slowly walked away. I waited another five minutes before another employee came out of the restroom and went over to the drive thru. She ignored us for another five minutes before I asked loudly if there was anyone who could take our order. Frustrated, she told me I would have to wait, which we did for another five minutes. We stood at that counter from 8:50 until 9:10. I watched one car pull thru, I never saw them get served, and they drove off. One employee wandered in and out of the restaurant, probably on break. I couldn't see anyone doing anything in there. The one person who looked like they were doing any work completely ignored us until I asked to order, and they were irritated with me and told me I'd have to wait. No explanation, no apology for the wait. I've worked in lots of restaurants and understand being understaffed, underpaid and over worked, but this was absolutely the worst treatment I have ever received as a customer. Simply won't ever go to this location again. I reviewed the food at one star (because it won't let you post a review without choosing), but we we were never served. We left at 9:15 after standing and patiently waiting for...

SEE EDIT BELOW [6/2025]... I do not eat fast food a whole lot, but every once in a while, I do enjoy a flame broiled hamburger from Burger King. This location is friendly, accurate, and prompt. I recommend it. EDIT: I had a very bad experience here. The restaurant has gone down hill. They messed up an order, as I arrived home I found out. The rude manager, possibly biased against Caucasians OR poorly trained MGR (she should not be in CSR position) when I took my receipt back rejected my request for a new triple burger sandwich, which are expensive. She said I should have called first. I told her I called multiple times that same day and no one picked up! Then I told her before coming today, I called, and it went right into voicemail. I even called in the drive-thru line talking to her to prove my statement. She said talk to corporate! So I have written a letter to them, but they haven't responded either. I am staying away from this location completely. The manager had three workers behind her watching us talk. You'd think one of the four people could fix one (burger) order. Who's in...