Kroger — Local services in Cincinnati

Waited from 9:35-9:40 at Delhi, directly in front of the sign stating hours of operation. I asked my son to find someone at customer service. While he was up front I was told by three employee's "Deli's closed!" When I asked; "What time they closed?" I was told by the employee in the deli no one was there to take care of me. A page came over the intercom for customer service in the deli. My son returned. I went to customer service my son stayed in the deli. The friendly representative in customer service called the deli. Someone answered and hung up. I asked for a manager. She seemed confused and with a shrug of her shoulders said, "they must not have anyone back their, that's why they closed." I returned to the deli to retrieve my son and our cart and he informed me he had watched an employee in the deli transfer the call on the customer service representative. The employee in the deli did ask the employee who had transferred the call, "why?" He responded ,"we're closed." Talk about the run-around just because your employees want to leave early. The only reason I stopped by was for deli fresh meat so I could prepare tomorrows lunch for our school aged children. My only question now is: "What time does your deli really close?" This is not the first time I have ever had trouble with Kroger' s deli. Perhaps it's time to find a good mom and pop shop that still cares about...

You really want to know? My experience with Kroger's today has been very disappointing they have 12 Lanes for customers to go through with their items and I'm not talking about self checkout I'm talking about 12 Lanes where you go up to the cashier when I arrived at Kroger's it was at 8:45 a.m. when I get ready to check out which was at 9:45 a.m. they didn't have any cashiers available at all the soonest I can get a cashier would have been at 10:00 a.m. the store was full of people I cannot understand why in the world they do not have cashiers there doing store hours why it had to be so late in the morning for store clerks to be there. The only clerk that was there was managing the self-checkout I asked her she's the one who told me soon as the person will get there will be at 10:00 a.m. she saw that was people ready to be checked out with their groceries that cannot go through self checkout so she decided to be a star and allow me to go into check out number 12 and she will check out my items wow she was working with customers in the self checkout lane that is the only reason why I gave a two star and that two star was for her because they don't she stepped up when Kroger stepped down. That woman should get a raise for taking the initiative to help her...

I've been coming here for years and I haven't had a bad thing to say about it. However, the bakery has ruined it. I placed an order for a custom made cake on Wednesday 10/4/17 and it said the cake would be ready on Saturday at 9am. So I called on Friday to see if maybe it was already completed, I sat on hold for over 10 minutes while no one answered the phone. So I went to the store in person and there wasn't a crowd of people or anything. Just one person who continued to ignore me standing there while she put things away. She finally walked over to help me and I asked if possibly the cake was finished early. She said it wasn't and that I would have to come back at the scheduled time, which was fine. So I couldn't make it to the store because I had something to do, I sent a friend to get the cake and they had no idea what he was talking about, the cake was never made. So I had to go back to the store only to be greeted by the same person who told me the cake would be ready, what I got was a rushed cake that looked like it was thrown together Nd not what I asked for. So not only was I given a cake with mild effort, I was still charged full price. I'll be sure to go to the Glenway Krogers...