KFC — Restaurant in Citrus Heights

This is the worst fast food location I've ever been to. My husband waited 15 mins to order some kids meals for our kids and something for him. He was the only person standing in line at the time. All employees were to busy with the drive through or sitting in the back. One lady kept asking to go on break while my husband just stood there completely being ignored while he was waiting to order. After he ordered it took another 15 mins to get the food. I wasn't feeling well so I didn't order right away. When I finally decided to eat I ended up standing line for another 20 MINUTES!! After 10 minutes in line my husband and I decided to play a game and see how long the order process would take this time. (Keep in mind he already spent 30 mins trying to order and waiting for food) So I spent a total of 20 mins standing in line. Then it took the cashier 5 mins to take my order correctly (wasn't a custom order she was just slow correction I think she was new so not her fault and couldn't figure out register and no one would help her). Finally 15 mins later I got my food. That's a total of 35 mins from the time I got in line to the time I got my food. By this time my husband, and kids had already finished their food long ago. As we had already been there for over an hour. When I finally got my order I grabbed it and we left immediately because we had some place to be. As we pulled away I went to start eating my food which come to find out..... WASN'T EVEN FRESH! The food was absolutely DISGUSTING!!! I had my husband pull over so I could spit the food out and throw everything away. What a waste of time and $40 that was spent that night. I called to talk to the manager later that night and again 2 times the next day. I tried a couple more times after that but finally gave up. Because no one would call me back. I left numerous messages with the employees requesting to talk to a manager. The worst service I've ever had at a fast food restaurant. If an order is going to take that long, at the very least it should be...

Hello, I work as Doordash driver. I would like to tell you about the situation at KFC, now I was there and the employee asked me to confirm that I received the order, although I saw that the order was not ready. I told him that I could not do this, as in this case my delivery time would begin, and the order was not ready. They weren't happy about it, but they prepared the order, brought it to me, and they said that they would give it back after I confirmed that I had accepted it. I pressed accept, after which the order was taken away and put on the far shelf, and the staff and the manager walked and laughed at me. I asked why they do this and why they made me confirm the order, but they continued to laugh. Then I took a picture of the order on the far shelf, and said that I would write to support that they were bullying me. Only after that I was given the order. They were angry and aggressive. I don’t understand why it was necessary to force them to take an order if it wasn’t ready yet, and then scoff. They used to demand to press the accept button before giving the order, but they always gave after that, and now they just laughed and mocked. Please explain to them that the driver cannot take the order until he receives it in his hands, thank you I want to add that after I said that I was taking a photo, in order to write to support, the second manager girl came and aggressively told me that they were not giving the order because the drinks were not ready. Although they were ready, they were taken away by the first employee, who demanded to press that I had accepted the order. I asked why they then demanded so that I take the order, since it is not ready, and they laugh at me. She rudely said that I was being aggressive, and that my order would be brought now. But I didn't act aggressively. I was confused and worried that they wanted to deceive me. I just wish that neither I nor other drivers in the future will face this kind of attitude in...

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