Starbucks — Restaurant in Citrus Heights

I've been a loyal Starbucks customer for well over 10 years. There was many years that I would go every single day sometimes twice. On 1/19/2024 I visited this Starbucks at Auburn and Sylvan to get drinks for me and my co-workers on a very hectic day at work. We paid for all of our drinks, close to $40,

They forgot one of my drinks. When I got back to work one of my co-workers didn't get a drink. My boss was irritated that he was charged for a drink we didn't get. He wasn't happy, she wasn't happy.

I called Starbucks as soon a I realized. I told my boss and my coworker I would go get her drink as soon as I got off work. Starbucks kept me on the phone way too long when I was supposed to be working. I just needed my drink. They made excuses, they said I wasn't charged for it when in fact I definitely was. They never offered to make the drink for me. They just argued that I wasn't charged for the drink. I verified with my boss and a coworker that we were definitely charged for every drink. In total we paid for six drinks and received five. After not getting anything but a argument on the phone, I hung up on the girl.

After a hectic day at work, my plan was to go back to this store to try to get contact information for the manager and then to go to another store and get the drink for my coworker.

That was another big hassle. She wasn't going to give me the contact instead told me she could tell me when he's going to work next. That was already way too much trouble. Two visits and a call and still didn't have the missing drink. The last thing I wanted was any further hassle trying to explain this whole thing again over one drink. They should have just offered to make the drink when I first called.

Finally she handed me his phone number and I left.

With my gas light on, I drove to another starbucks, gave the guy a $20 cash tip because he was so friendly and helpful.

After spending my original $40 on drinks, $6 tip at the first store and $20 tip at the second store I had my drink and took it back to work.

I contacted the store manager by text. I was too tired, had errands to run, and stressed from all the anguish.

He texted back promptly, but never apologize for how poorly his store handled the matter when I told them about the missing drink.

He offered nothing but to reach out to me, meaning a phone call. I didn't ask for or need a phone call. I was tired of talking to Starbucks about this issue. I just wanted to feel heard, acknowledged, and thought he should have offered at least the missing drink but I didn't need it at that point. What I needed was to be treated with appreciation and respect and to be heard. I wasn't going to beg someone to do the right thing.

I never felt heard or acknowledged. I felt very disrespected like a rug that somebody wiped their feet on. He told me he was not 24/7 customer service and that he's already asked me multiple times for a time when I would be available for him to reach out. I told him I can't take phone calls when I'm at work and I would be off work at 4:00 p.m. the next 2 days. He told me he would reach out to me the following day knowing I was working till 4:00. The following day I waited three hours after I was off of work and hadn't heard from him. Now I'm even more annoyed.

It felt like he was trying to switch the blame to me. He wasn't available 24/7, and neither was I. I'm playing phone tag with someone who's not keeping their word, nor offering any help.

Originally I just wanted the missing drink, then I just wanted for the manager to apologize and agree that this missing drink situation was handled poorly. That's what should have been done.

Today, Monday, I called their main customer service line. After listening to my experience, the customer service agent told me he added $5 to my Starbucks account to make up for the missing drink. The drink I paid for and didn't get was $6.45.

Starbucks response, credit me $5 for the $6.45 drink I didn't get originally. The lesson here is: Go to Dutch Brothers. STARBUCKS...

Shout out to all the baristas who have done their best to keep customers satisfied the best they can, with what little they have. This store may not be the FANTASTIC, due to location, and the fact that they still are in need of a renovation. Reminder this is a high volume store, that has a drive thru and offers options to mobile order. So if you don't like waiting in lines, maybe it's time to get the rewards card and download the app. You can complain all you want on the prices, but if that is the case then thats a corporate issue, call them and complain that you don't wanna spend $5.25 for your Extra Carmel Frappuccino, no need to state in the review. OR possibly make your coffee at home. I'm just saying that you can't always have it your way all the time, reminder around the holiday season it cost $0 just to be nice, maybe thank your fellow barista for dealing with you and your complicated order. Some of you have never worked within the food industry, and it shows. AGAIN, THANK YOU AUBURN AND SYLVAN BARISTAS FOR DOING YOUR BEST. YOU ARE...

My friends and I walked 40 minutes to Starbucks. When we arrived, there was a sign saying that due to a staff shortage, the lobby was closed, and only the drive-thru was open. We were very thirsty, so we went to the drive-thru to order a drink. We stood there for a long time, trying to get their attention, asking if they could see or hear us, but no one responded. However, when cars pulled up, their orders were taken immediately.

A kind woman driving by agreed to place an order for us (we paid for ourselves; we were not begging). When we received our drinks, we asked the employee if she had seen us trying to order. She said she had. We then asked if they were allowed to serve people who walk through the drive-thru. She said no. So we asked why she ignored us and didn’t even bother to inform us that walk-ups weren’t allowed. She didn’t respond, rolled her eyes, and handed us our drinks with an annoyed expression.

Because of this kind of staff attitude, I do not want to visit...