Hampton Inn Tampa-Veterans Expwy (Airport North) — Restaurant in Citrus Park

My wife and I checked into our room at about 3-4pm, it’s our last day on vacation and we wanted to be closer to the airport, so we left our hotel ( A Marriott) to come to this one. After we checked in, we went to our room, set our things down, and headed out to enjoy our last day. We came back, and the room smelled terrible, my wife couldn’t stop sneezing, she then went to sit on the bed and I noticed something shoot up in the air, I looked on the bed and there’s finger nails on the bed, we look on the floor and there’s hair pins on the floor. I went to the front desk, told Kim about the situation, she did not apologize once throughout our entire interaction, she informed me that the hotel was completely booked, she couldn’t switch me out of the room but could instead have someone go clean it. as a former hotel manager I completely understood the situation, and told her that would be fine. we went to the room, got a couple things and waited about 30 minutes outside, no call, no text or anything to tell us it was finished.. we walked in, politely asked if the house keeper was done, she said “he should be” so we went to our room. We get there, the person is still there, we can hear the vacuum and the linen basket was in front of our door. We then waited again. Finally, after another 10-15minutes we come back in after no call or text once again, and she tells us it’s done.. we go back to our room, and it still smells terrible, we look on the floor by the bed and find what seems to be blood or throw up or something similar, we look by the other bed, same things different wall and carpet area. it’s seems as though this has been here for some time.. I think it’s absolutely terrible that after an incident of that nature during COVID that we still come back to a dirty room! I proceed back down to the front desk, speak with Kim once again, show her the pictures and out of no where- Boom, a King rooms is open for us to check into.. why couldn’t this be done from the beginning?? We literally waited over a hour to get into our dirty room.. Once again, as a former hotel employee, I would have looked up a room that has not been checked into or is on hold from the very beginning, checked my Guest into that room, and transfer any exiting reservation that hasn’t checked in to my current room after being serviced. My wife and I travel all around the world, I also travel often for work, while we stay in more Marriott then Hilton’s, this is by far the worst experience I have received in any hotel! I’ve been a Actor traveling around for work the last 4 years now! We’ve stayed in 5 star hotels as well as hotels such as yours, no matter the star rating, the customer service shouldn’t change.. this completely ruined our vacation, we’re completely uncomfortable and unfortunately we couldn’t find another hotel room for tonight, so we had to go purchase our own blankets, that we will then have to throw away because we have no room to carry them home back to Chicago, we did this to lay on and under them as we are nervous about the cleanliness of your hotel. I’m truly unsure what more to say but this is completely unacceptable.

I’m unsure what will or can be done, but this is something you guys have to work on moving forward, I honestly can not believe the way we were treated here, we had to go check to see if the room was ready ourselves, instead of Kim calling up to see if he was finished, and when I asked about her bumping us to a different hotel because of how uncomfortable we have been since returning, and the fact you guys are “fully booked”, I was informed I would have to call reservations and do that myself.. As a former hotel employee, in this instance, wouldn’t you call hotels of the same brand near you yourself to see if a customer can be accommodated?? I know how these things work and it would truly suck for you guys if I were a auditor coming to check...

I will never set foot in this hotel again. My recent stay here was a complete nightmare. From the moment I checked in, it was clear that this place was not up to standards.The towels in the room were stained and filthy, which was both disappointing and revolting. On top of that, the shower pressure was absolutely horrible. However, the worst part of my experience was dealing with a front desk employee named Trinidad.

Trinidad's attitude and behavior were completely unprofessional, insulting, and demeaning. I stayed at this hotel for two nights and decided to extend my stay for a third day. I booked the additional night using the Hilton app. When Trinidad called my room on the third day, I informed her that I wanted to extend my stay and had already booked another night on the app. To my surprise, she insisted that I come down to the front desk and provide a credit card. I complied and also mentioned that I wanted to switch rooms due to the issues I had encountered in my current room. However, Trinidad informed me that I couldn't switch rooms because the housekeeping staff had already left for the day. I couldn't understand why that should be my problem, especially when it was a maintenance issue within the hotel. When I asked her to show me the hotel policy that stated I couldn't switch rooms, she couldn't provide any evidence. It became apparent that Trinidad was speaking to me with a condescending attitude, showing no concern for my experience as a guest.

I informed Trinidad that I had already selected a new room on the app, but without saying a word, she switched me back to the old room. This was the tipping point for me. Despite repeatedly explaining the issues with the room, Trinidad showed no care or concern, offering only to send someone to fix the problems. I didn't have time for that. I was paying for privacy and a comfortable stay, not to have hotel-related issues disrupt my time. Trinidad's lack of empathy and disrespectful treatment pushed me to the point where I decided I couldn't stay at this hotel any longer and demanded a refund. Instead of addressing my concerns, Trinidad responded with anger and intimidation, as if she were the victim in this situation.

I went back to my room to collect my luggage, only to find that the hotel key and the digital key on my phone were not working. I had to return to the front desk once again. At this point, I couldn't believe the incompetence of Trinidad. She insisted that I needed my ID to verify the room number I was in. It was absurd. She hadn't asked for identification when she switched me back to the old room, but suddenly, I needed it for a new room key? I expressed my frustration and called her out for being rude, racist, and disrespectful. Yet again, she tried to play the victim and accused me of being in the wrong. I reminded her that there were cameras in the hotel to capture everything that had transpired between us.

Trinidad still refused to provide me with a new room key. Instead, she called someone on the walkie-talkie to escort me back to my room, open the door, and allow me to collect my belongings. As she walked away, she slammed the door shut like a child who had been grounded by her parents. Her audacity was crazy, and it became clear to me that she needed to be fired immediately. Her behavior towards guests could cause serious issues, and she should seek therapy for her obvious mental issues.

As a diamond Hilton Honors member, I have never been treated so poorly in my life. The next day, I called the hotel to speak with the manager and request a refund for the third day that I didn't stay. It has been almost a month, and I have yet to receive any feedback from the manager regarding this issue. I have no intention of ever returning to this hotel. I would rather pay $500 a night elsewhere than spend $150 to stay at...

I had just spent a month in a camper after losing my roof in the hurricanes. We then had to move to a hotel. I picked the Hampton Inn with two queen beds, it was the closest to my home we are working on everyday. I had the choice of two other high end hotels with suites and kitchen area, but I know I have limited housing money until my house is livable. I arrived at the hotel, checked in , was asked how many dogs? No dogs. I realized we left my disabled son's medication at home. We walked in the room just to check it. There was no smell, clean sheets, two queen beds. It was acceptable to us. We then go back home to get my son's medication.

After moving in stuff for a month I'm hot and tired. My first sign of a problem, no hot water in the shower. I took a cold shower and cooled off. Also the toilet requires three attempts to flush.

The bed was not very comfortable, I would say 3 out of 5 stars. It's not my bed so I will roll with it. I noticed during the night it was stuffy in the room. We woke, went to breakfast, that was okay. We went to our home to work and got back late again. This time I know it's warm in the room, it's 74 but the air was stale and the carpet even felt damp. The thermostat is not working. I called downstairs and was asked why I waited until evening to report the air does not work? I advised I was gone all day and not sitting in the warm room. I was then asked how long I was staying? We are booked for a month, she indicated she would leave a message for maintenance. The next morning I went downstairs early and see a note on the desk, room 202 no AC. It's Sunday and I question if maintenance is there? I was told there was a room on the 3rd floor and 4th floor we could move to once cleaned. It would be ready by 10:00 AM.

I call at 10:00 AM and the person at the dest has no idea what I'm talking about. I ask for a supervisor and told she's on the floors cleaning, odd! I asked to have her paged. I call back and I am now told the people on the 3rd and 4th floor extended their stay. What are the chances of that? The parking lot is so empty there's only a few cars parked near the front door. I'm then told there is another room on the second floor. I have figured out the second floor is where they are putting people who are there for insurance hurricane issues. I had been told there were multiple hurricane guests at the hotel also on extended stay. Why had they asked how many dogs I had with me? We had originally advised insurance housing we were three adults and two dogs. My husband did not go to the hotel and we didn't want two dogs there. He was staying on our porch with the dogs.

I called the insurance housing company saying we are checking out. I will sleep on my porch. They called the hotel, Hampton Inn stated I refused to change rooms the night before when I called to report the AC was not working. That was a lie, why would I want to sleep in a hot room for the second night. I was told I turned down a room on the 2nd floor where I was moving from. I did, clearly that's was all the hurricane victims were being sent. That's why I was asked how many dogs are with me. After being lied to I had no desire to stay.

So I guess if you are going to spend one night there you will be okay with it, just don't get room 202 with no hot water, non flushing toilet and no AC. I know they just cleaned that room and stuck the next person in there with no AC. For me after living through the drama of two hurricanes I'm sleeping on my porch. As for the Hampton Inn's response they will say they had no one by my name on this review checked in. They...