Hattie's Culinary Lab Powered By the SEAT Center — Restaurant in City of Albany

Update to this review: I was contacted by management at Hattie’s shortly after our visit and they were very apologetic about our experience and asked if we would be willing to join them again, on the house, to try to “make things right” as we say. Being from South Carolina, I said I really didn’t know when I’d be returning to New York but I’d reach out when I did. So when a trip back was set for early August, I reached out and asked if the offer was still on the table — yes it was. So we returned for dinner one night and our experience was very different this time. The manager explained to me that there were difficulties with the original “back operation” when they opened, and they made some adjustments and assured us our experience would be very different. I had the chicken and waffles and it was delicious. It’s served with a generous side of hot honey maple syrup that was a perfect addition to the crunchy chicken and the softer waffle. My companions tried the chicken sandwiches again and both said they were very good, crunchy outside with a juicy interior. Just how it should be. Our sodas and ice tea were served in a more reasonable size glass (the juice glass fiasco is kinda funny now) and the refills are free. Our server was attentive, professional, and had a good sense of humor. Same with the host stationed at the front door. Very nice young men. So overall, I’ll say Hattie’s fully redeemed themselves, and I would return any time. I’d like to say thank you to the management for caring enough about their business and their customers to actually address situations that were less than ideal. So many businesses today take us for granted, and really couldn’t care less. Hattie’s is definitely different. I wish I had taken some photos of the meals this time, but I was just too busy enjoying it! Next time….

Here is the original review for background:

Three of us went for dinner the other night. The place is decorated nicely and looks brighter than the old Lombardo’s. Nice job there. The staff are all dressed professionally and served us well. Unfortunately, that’s where the positive ends. First, the drink (think soda) glasses were really juice glasses. We had to have ours refilled three times and were still thirsty. Get rid of those and get some real glasses, especially at the price you’re charging. And I couldn’t believe we were charged for every refill!!! The glasses are 6 or 8 ounce at best, but filled at the bar to the top with ice cubes. That leaves three sips of soda per glass. Not good, and when we found out we were charged over $31 for these 9 tiny glasses of Pepsi, well, let’s just say that ruined it all for me. As far as the Jambalaya goes, that was decent according to my friend. The roasted Brussels sprout appetizer was very good. I did not like my chicken sandwich, beyond a great, crunchy coating there was a chewy thigh. I don’t know if that’s truly a southern thing, because I’m down south now and every chicken sandwich I’ve gotten down here has been breast meat. So for $20 for a chewy thigh sandwich? No again. Bottom line it cost us $140 with tip for a couple sandwiches, an appetizer, a serving a jambalaya and Pepsi’s. This doesn’t work for me, there’s way better meals at far lower prices than this. Good luck, but I don’t see Hattie’s surviving in Albany. And we won’t even talk about the...

A Charming Evening at Ms. Hattie's: Where Past Meets Present

Located at 121 Madison Ave, Albany, NY 12202, Ms. Hattie's offers a delightful blend of 1930s charm and modern culinary excellence. My wife Casandra and I recently celebrated our first wedding anniversary at this gem, and the experience was nothing short of memorable.

Ambiance From the moment we stepped through the green doors, we were enveloped in warmth. The decor - a tasteful mix of greens, plants, murals, paintings, mirrors, and instruments - created a homey yet sophisticated atmosphere.

Drinks & Appetizers We started with the Back Porch Lemonade, a refreshingly light cocktail. The basket of fresh biscuits was a highlight, especially when paired with Dickinson's jam and honey butter. While the cornbread was a bit dry for our taste, the fried green tomatoes were a hit with my wife.

Main Courses Casandra's Jasper's Mac & Cheese was a perfect blend of cheeses - rich without being overpowering. My Fried Chicken & Ribs Combo was a true delight. The fried chicken was cooked to perfection, boasting an ideal crispness and satisfying crunch with every bite. The ribs were equally impressive - delicious and not overpowered by excessive BBQ sauce, allowing the natural flavors to shine through. The dish came with excellent skin-on mashed potatoes and country gravy. The candied yams were delicious, though I prefer them a bit softer. A word of caution on the collard greens - they have a strong vinegar flavor that might not appeal to everyone.

Sweet Finish The restaurant surprised us with a complimentary Key Lime Pie for our anniversary. This dessert was a true standout - substantial yet light and bursting with flavor.

Service Our waiter, Matthew, was knowledgeable and offered great recommendations. Chef Jasper Alexander's personal touch of visiting tables to gather feedback showcased the restaurant's commitment to customer satisfaction.

Overall Impression Despite minor hiccups with some side dishes, our experience at Ms. Hattie's was overwhelmingly positive. The combination of charming ambiance, delicious food - particularly the standout fried chicken and ribs - and attentive service makes it a perfect spot for special occasions or a lovely night out.

⭐⭐⭐⭐...

First visit, Sat Jan 18, 2025, to the newer Hattie's restaurant in the famed Lombardo's location at 121 Madison Ave, Albany, NY. This is their 2nd location, the original in Saratoga Springs was opened in 1938 by Ms Hattie & Jasper. Made reservations for us via Open Table online. It was easy with prompt confirmations. Note: this is a cashless business. Also two parking lots & on street parking. Host station had our reservation and we were seated immediately. Water & menus right away. We ordered drinks when all of our party arrived. We started with great thin sliced fried green tomatoes ($21). Dinners were Hattie's signature fried chicken (2-($24) or 4 ($28) pieces, small upcharge for all white meat, with choice of 2 sides. Sides can also be ordered ala carte - crispy brussels sprouts, collard greens, potatoes, mac & cheese, rice & beans, coleslaw-sweet or spicy. Also the fried catfish - crispy cornmeal coating with spicy coleslaw, hush puppies, & house hot sauce ($26). All dishes were served hot, well presented, and the great smell hits before the first bite. I think Miss Hattie would approved. Many Southern & New Orleans favorites are offered including biscuits, gumbo, jambalaya, po'boys, oysters (MP), Our server Matthew was excellent, answering all questions & checking on our table as needed. Dinner for three with one drink each, tax & tip was $155. A good value for authentic Southern cuisine in the Capital District. For those that remember the famous Lombardo's the bar side with the boots & the dining room are the same layout, but the decor, see the wall mural honoring Ms. Hattie & some other touches are great. Also there is a rear room to reserve/rent for parties, meetings, etc. A great first visit. Kudos to the staff & kitchen. We will be back. Thank you. Nick, Liz, &...