Ciccino's Pizzeria & Paninoteca — Restaurant in City of Geneva

I have never before left a poor review. Recently I have had several orders incorrect. I used to order weekly from Ciccinos but I have not because of the problem with my orders. A few weeks ago it happens again. I decided to try to order with them again and again the order was filled incorrect. I called them to explain and I was treated so poorly by an employee there that I couldn’t even believe it. She was very confrontational and was so bothered that she even said to me how she didn’t really want to deal with this. I have been in the restaurant business since I was 16 years old and Any problem with a customers order was dealt with apologetically and to make sure the customer was happy. This women was so incredibly rude I have never dealt with someone in the restaurant business be so rude. In fact I have never had anyone that works with the public in any type of way act so rude. I should have decided then not to order from Ciccinos again but Tonight I thought I would try to order again because Ciccinos does have good food. The food is not the problem but the help filling the orders is. Tonight The order I placed Came to $75. One of the items I ordered was a philly steak sub. I asked for extra peppers,onions and extra cheese. When it arrived there were just a couple little peppers squares and I could only find one onion. The cheese was definitely not extra also. I’m paying for those extras. Why should I pay for them if I didn’t get them??? When I called again tonight to explain about the sub being incorrect and asking if I can get another and will send the one I have back because it had one small bite taken out of it. When I called I spoke to the same lady that was so rude a few weeks ago. She immediately was rude again. She rudely asked me why I always have a problem with my orders. I told her because it wasn’t done properly. I asked her if she was implying that i was making this up and she rudely commented again how I always have a problem with the food. I calmly said to her how rude she was being once again to me and she replied by saying,Yup,, I’m the rudest person you’re ever going to meet. I was actually embarrassed for her. She obviously doesn’t know how to act working with the public and doesn’t even realize she doesn’t know. I cannot imagine ever treating a paying customer with such disrespect. It completely changes the reputation and the way you feel about the restaurant. It turns a nice place to eat into a place You will never go to again because this women is so rude that it’s obnoxious. This woman doesn’t know how to behave working with the public. I am so disappointed that Ciccinos let’s that type of behavior happen. That the owners would allow their customers to be treated so poorly. A fun night of friends and food turns into the night being ruined by this woman’s treatment. Now not only will I ever order from there again but the other 3 friends I had here that also love Ciccinos food will also never order again. That’s 4 customers that they lost because this woman was so totally...

I love pizza I love Sicilian pizza I love New York style pizza and all that jazz. When you go into the channels Sicilian pizzeria and Geneva it is a beautiful place inside and the beautiful location. You see yourself and the waiters come out and serve you. Waiters are very nice and generally helpful which is a very good thing in my book. I wish that they had a brill menu or a better online menu for people that are visually impaired to be able to make their own decisions on what they want to eat at the restaurant I would love to work with them on that Sunday. Overall the pizza is just pizza the dough is very light and fluffy and pretty decent the Stromboli‘s and calzones are awesome and everything else just like like you would gas on a pizza place but I think their prices of their items are kind of expensive for what you get. You would think that you would be getting a five star pizza delivered to you from a very homemade crust but it just taste like any other crossed that you can get from another pizza store. But overall taste very good that’s why I gave it that many stars for the rating. Now you’re probably asking me would you go back to this pizza restaurant if you are a pizza lover. I would say to you overall I think it’s very expensive but when I go back to have pizza there probably not in a long time because it’s very expensive like I said but overall I would go back and have a slice of pizza because generally it taste good and it’s a quick and easy option for me specially when you don’t want to cook. LOL! But I would recommend this place to others to go eat in all it’s a fantastic place and good customer service thank you for reading this review and hopefully this...

I often order chicken wings here. But I kind of like jerky and they know that fry them hard. Or I will be back. They have delivered my food to another house once after it was already paid for and had to make it again also. So I know there aggravated by my order. But if it's right I'll wait two hours. I called and the manager on duty told me he couldn't cook my chicken wings any longer. I told him u could cook anything as long as u want. He told me he was busy and had other orders. I nearly lost my cool at that point. I have been in the food industry 14years and know if u cook lots of stuff in the fryer all at once it takes longer. But when my chicken is soggy and it should be fried hard. And u tell me there is nothing u can do about it. Is just bad customer service. Especially when u have made it quite well for me in the past. Then he poked his fingers in the food so I say. If there's nothing u can do about it what u want me to do with this food now that Ur fingers have been all through it. He then said he would give me a credit. So he took my money and took my food. I don't want a credit I want food. I paid for food not for credit. I'm hungry and now I'm so so pissed off. Like just tipped the driver 8bucks and gave u 35 now. I don't have money just laying around to go buy something else. So not happy and believe me this will not be the last u hear from me. And I will be letting people know about the customer service I received at the...